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About the Role

As a Sales & Service Associate at Five Star Bank, you will be a trusted advisor, helping customers achieve their financial goals through personalized service and smart solutions, going beyond basic transactions.

Responsibilities

• Process deposits, withdrawals, payments, and account service requests with professionalism and accuracy.
• Engage in meaningful conversations to understand customers’ financial goals and recommend appropriate solutions.
• Assist customers with opening personal and small business accounts, and support lending applications in line with bank standards.
• Educate customers on self-service and digital banking channels including online banking, mobile apps, and Interactive Teller Machines (ITMs).
• Participate in local events and branch outreach to strengthen our connection to the community.
• Identify complex needs and connect clients to Relationship Bankers or other business partners.
• Follow regulatory requirements, bank policies, and operational procedures — including assigned compliance training.
• Support secure cash handling, audit readiness, and general branch functions to ensure smooth daily operations.

Requirements

• High School Diploma or GED required.
• At least 2 years of experience in a customer-facing role, preferably in banking, retail, hospitality, or sales.
• Confidence balancing service and sales responsibilities with a customer-first approach.
• Excellent communication skills with a consultative mindset.
• Comfort using digital tools and helping others navigate technology.
• A team player who is detail-oriented, self-motivated, and adaptable.
• Registration with the Nationwide Mortgage Licensing System (NMLS) is required in accordance with SAFE Act regulations.
• Ability to stand for prolonged periods.
• Ability to lift between 1–10 lbs regularly, occasionally up to 30 lbs.
• Extensive computer and phone use.
• Ability to travel between office locations as needed.
• Repetitive motions may be required.

Skills

• Customer service
• Sales
• Financial guidance
• Digital tools promotion
• Compliance
• Cash handling
• Communication
• Consultative mindset
• Teamwork
• Detail-oriented
• Self-motivated
• Adaptability

Location

• Branch locations

Work Type

• Full-time
• Rotating Saturday shift
• Evening hours may be required
• Occasional travel to nearby branch locations

Experience Level

• At least 2 years of experience

Education Level

• High School Diploma or GED

Benefits

• 17 Days of PTO
• 11 Company-Paid Holidays
• Medical, Dental, and Vision Insurance
• Health Savings and Flexible Spending Accounts
• Retirement Savings Accounts including Pension and 401(k) Plans
• Company-Paid Life Insurance and Disability Coverage
• Voluntary Benefits (Life, Critical Illness, Accident, Hospital Indemnity, Legal Insurance)
• Tuition Reimbursement
• Employee Referral Program
• Wellness Reimbursement
• Star Volunteer Program
• Employee Banking Perks

About the Company

• Five Star Bank believes in building lasting relationships and making a positive impact in the communities we serve.
• The bank has been in business for over 200 years.
• Five Star Bank offers community commitment through programs like Work of Heart week.
• Five Star Bank provides clear advancement opportunities into roles such as Relationship Banker.