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About the Role

Under general supervision, this role establishes and maintains a safe and supportive environment for staff and residents of a shelter for individuals. The position supports ongoing, collaborative communication among program staff and ensures a trauma-informed care environment.

Responsibilities

• Oversees operation of the residence
• Conducts intakes for individuals entering the residence
• Acts as liaison with other community service providers/referral sources
• Provides information and referral service for telephone inquiries
• Supervises preparation of meals by residents to assure sanitation & nutritional standards are met (in absence of a cook)
• Provides crisis intervention and conflict management to residents
• Maintains record-keeping responsibilities including client census and database system
• Notifies Residence Manager of any emergency situations immediately
• Assists with providing support and direction for both clients and volunteers engaged in program activities
• Completes incident reports within one hour of occurrence, including client behaviors, observations, identification of involved parties, and proper notifications
• Documents shift or client observations/activities as outlined by communication log procedures
• Ensures clients meet with onsite medical providers to verify they are free of health risks to others
• Monitors facility and resident activities to ensure safety and location
• Conducts hourly rounds, inspections, and overnight visual checks (if applicable) to ensure resident presence
• Reports serious incidents or violations to Residence Manager
• Visually verifies resident presence and ensures accurate documentation via sign in/out sheets
• Assists Residence Manager as needed
• Engages security system to provide safety and security of the premises
• Notifies Residence Manager and/or Program Manager and Department Director in the event of client discharge
• Maintains safety and organization cleanliness of residence during shift
• Performs laundry, room preparation, and housekeeping tasks, if needed
• Conducts monthly fire drills
• Carries out emergency procedures to ensure safety of residents and staff when required
• Participates in relevant Agency meetings and/or trainings
• Actively pursues development of professional competencies through reading, supervision, in-service training, and attendance at conferences/workshops
• Demonstrates awareness and support of the Agency's Mission, Vision, Values, and Strategic Plan, including Core Competency initiatives
• Performs other duties as assigned

Requirements

• Associate degree in Human Services or related field preferred; equivalent combination of education and experience will be considered
• Valid and clean NYS Driver’s License
• Two years of experience in the human services field, crisis intervention, residential setting, or emergency services
• Knowledge of homeless client issues preferred
• Experience with conflict resolution techniques preferred
• Employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting
• Specific vision abilities required include close vision, distance vision and ability to adjust focus
• Adheres to all applicable federal and state laws and regulations including those governing confidentiality, privacy, program, billing, and documentation standards
• All duties must be performed in accordance with CCFCS’s corporate compliance & ethics program
• Offer of employment contingent upon successful completion of a background check

Skills

• Crisis intervention
• Conflict management
• Record-keeping
• Communication
• Conflict resolution techniques
• Trauma informed care

Location

• NYS

Work Type

• Per Diem

Experience Level

• Two years of experience in the human services field, crisis intervention, residential setting, or emergency services

Education Level

• Associate degree in Human Services or related field preferred

Salary/Compensations

• $19.25-19.75

Benefits

• Competitive salary
• 403b retirement plan
• Generous time off package
• Work-life balance
• Comprehensive benefits package
• Supportive and collaborative environment
• Opportunities for growth and development
• Intrinsic reward of truly making a difference in people's lives

About the Company

• Catholic Charities Family and Community Services (CCFCS) has been serving our community for over 100 years.
• We walk with people when they are at their most vulnerable as they journey toward independence to reach their full human potential.
• We proudly serve and employ people from all backgrounds and experiences.
• Join a team that changes lives every day. Be a part of something truly special.

Equal Opportunity

• Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet