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About the Role
Under general supervision, establishes and maintains a safe and supportive environment for staff and residents of a shelter for individuals. Effectively supports ongoing and collaborative communication amongst all program staff and is responsible for ensuring a trauma-informed care environment.
Responsibilities
- Oversees operation of the residence
- Conducts intakes for individuals entering the residence
- Acts as liaison with other community service providers/referral sources
- Provides information and referral service for telephone inquiries
- Supervises preparation of meals by residents to assure sanitation & nutritional standards are met (in absence of a cook)
- Provides crisis intervention and conflict management to residents
- Maintains record-keeping responsibilities including client census and database system
- Notifies Residence Manager of any emergency situations immediately
- Assists with providing support and direction for both clients and volunteers engaged in program activities
- Completes incident reports within one hour of the occurrence, including client behaviors, observations, identification of involved parties, and proper notifications
- Documents any shift or client observations/activities as outlined by communication log procedures
- Ensures all clients meet with onsite medical providers to verify they are free of health problems that may pose a risk to others
- Monitors facility and resident activities to ensure safety and location of all residents
- Conducts hourly rounds, inspections, and overnight visual checks (if applicable) to ensure resident presence
- Reports serious incidents or violations to the Residence Manager
- Visually verifies the presence of all clients and completes sign in/out sheets
- Assists Residence Manager when needed
- Engages security system to ensure safety and security of the premises
- Notifies Residence Manager and/or Program Manager and Department Director in the event of client discharge
- Maintains safety and organization cleanliness of the residence during shift
- Performs laundry, room preparation, and housekeeping tasks, if needed
- Conducts monthly fire drills
- Carries out emergency procedures to ensure safety of residents and staff when required
- Participates in relevant Agency meetings and/or trainings
- Actively pursues development of professional competencies related to job performance
- Supports the Agency's Mission, Vision, Values and Strategic Plan, including Core Competency initiatives
- Performs other duties as assigned
Requirements
- Associate Degree in Human Services or related field preferred; equivalent combination of education and experience will be considered
- Valid and clean NYS Driver’s License
- Two years of experience in the human services field, crisis intervention, residential setting, or emergency services
- Knowledge of homeless client issues preferred
- Experience with conflict resolution techniques preferred
- Employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting
- Specific vision abilities required include close vision, distance vision and ability to adjust focus
- Adheres to all applicable federal and state laws and regulations including those governing confidentiality, privacy, program, billing and documentation standards
- All duties must be performed in accordance with CCFCS’s corporate compliance & ethics program
- Offer of employment is contingent upon successful completion of a background check
Skills
- Crisis intervention
- Conflict management
- Record-keeping
- Communication
- Trauma-informed care
- Conflict resolution
Location
- NY
Work Type
- Per Diem
- Full-time
Experience Level
- Entry Level
Education Level
- Associate Degree
Salary/Compensations
- $19.25-19.75/hr.
Benefits
- Competitive salary
- 403b retirement plan
- Generous time off package
- Work-life balance
- Comprehensive benefits package
- Supportive and collaborative environment
- Opportunities for growth and development
- Intrinsic reward of making a difference
About the Company
- Catholic Charities Family and Community Services (CCFCS) has been serving our community for over 100 years.
- We walk with people when they are at their most vulnerable as they journey toward independence to reach their full human potential.
- We proudly serve and employ people from all backgrounds and experiences.
- Join a team that changes lives every day.
- Be a part of something truly special.
Equal Opportunity
- Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people.
- EOE/AA Disability/Vet