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About the Role

Responsible for performing a variety of guest service activities while providing the highest level of service possible in an efficient, courteous and professional manner by following brand service standards and adhering to guidelines and procedures.

Responsibilities

• Greet, register, and assign rooms to guests.
• Answer telephone.
• Post charges, compute bill, collect payment, and make change for guests.
• Make and confirm reservations.
• Monitor room availability.
• Block rooms.
• Program wake-up calls.
• Handle guest mail and messages.
• Open and close shifts making cash drops as necessary.
• Maintain market stock and coffee area as needed.
• Finalize transactions and process credit card transactions.
• Prepare and print folios for departing guests.
• Create, print, file, and transmit required reports.
• Compile daily sales figures and complete the Daily reports.
• Complete End of Month procedures.
• Ensure hotel PMS system is in balance with the reservations system and correct any discrepancies.
• Provide guests information pertaining to hotel services and local area.
• Assist in maintaining the cleanliness of the lobby, front entrance and surrounding areas.
• Assist in checking all lobby fixtures, equipment and conditions for proper operation, settings and maintenance, and report deficiencies.
• Schedule shuttle runs for guests (hotels with shuttle only).
• Perform laundry duties as needed.
• Set up continental breakfast.

Requirements

• Minimum 18 years of age.

Experience Level

• One to three months related experience and/or training

Education Level

• High school diploma or general education degree (GED)

About the Company

• At Indus Hospitality Group, we offer a dynamic work environment that fosters growth, innovation, and collaboration.
• Our team provides exceptional service and creates memorable experiences for both our guests and employees.
• Joining us means being part of a supportive, inclusive culture where your contributions are valued, and your career development is a priority.
• We are committed to providing you with opportunities for personal and professional growth, ensuring that you have the tools and resources to thrive in your role.
• If you are a self-motivated, detail-oriented individual with a passion for recruitment, we invite you to apply for this exciting opportunity to make a meaningful impact on our team and help shape the future of our organization.
• Come grow with us at Indus Hospitality Group!