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About the Role

This is a senior role at the heart of a COO-sponsored transformation programme. You will lead the delivery of complex, cross-functional change across the business, from technology implementation to business process re-engineering and new ways of working. The role requires navigating a fast-moving, politically nuanced, and intellectually demanding stakeholder environment, shaping the transformation agenda, and driving outcomes from ambiguity.

Responsibilities

Lead the delivery of one or more transformation programmes from early definition through to measurable business outcomes.
Work across business functions and with Technology teams to design, plan, and execute change, acting as a bridge between strategic intent and practical delivery.
Navigate a complex stakeholder landscape using influence, building trusted relationships with senior leaders.
Establish lightweight but effective governance to maintain grip without slowing down the work.
Utilize emerging technology, including AI, in daily work and help the organization build confidence in its use.
Coach and support a Transformation Delivery Lead.
Support the management and evolution of the organization’s change portfolio, helping to prioritize, sequence, and govern the pipeline of change.

Requirements

5-8+ years of proven experience leading complex, cross-functional transformation programmes from design through to implementation in large, fast-paced, multi-site environments.
Demonstrated experience embedding change and driving adoption of new processes, systems, or ways of working, ensuring benefits are realized and sustained.
Ability to deliver outcomes, measuring success by what changed, not what was planned.
Energy, curiosity, and a bias for action, underpinned by grounded, self-aware emotional intelligence.
A desire to be part of a people-first business, making decisions like an owner, and managing outcomes across multiple stakeholders.
Ability to build genuine relationships with senior stakeholders, engaging them as partners.
Comfort operating at the intersection of business and technology, translating between the two.
Skilled in programme governance, risk management, and benefits tracking, with a track record of delivering large-scale initiatives on time, within budget, and against strategic objectives.
Ability to think clearly under pressure and adapt when the context shifts.
Ability to communicate with precision and confidence to various audiences.
Experience using emerging technology, including AI, as a daily productivity accelerator.

Skills

Programme governance
Risk management
Benefits tracking
Stakeholder management
Change management
Business process re-engineering
Technology implementation
AI
Emotional intelligence
Communication

Location

Putney (Hybrid)

Work Type

Hybrid
Full-time

Experience Level

Senior

Salary/Compensations

Competitive

About the Company

Nando’s is a global restaurant business rooted in South Africa, with over 500 sites and 20,000 people across the UK and Ireland.
Our purpose is 'Changing Lives Together', shaping how we think about our people, our customers, and the communities we are part of.
We are a people-first business where the magic starts with the teams in our restaurants.
We are embarking on an ambitious transformation using new ways of working and emerging technology including AI to make the business sustainably more efficient while protecting what makes Nando’s special.
The company is large enough to be genuinely complex (500 sites, 20,000 people) but agile enough as a privately held company to move fast when conviction is there.