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About the Role
Sanofi is seeking a Director, Customer Facing Capabilities to join the Canadian GTMC Leadership Team. This role will lead a team focused on defining and implementing Sanofi-wide strategies for training, learning, target and segmentation, incentives, operations planning, performance management, GTM deployment, and tool administration to support field forces. The position is crucial for enabling impeccable execution and achieving high performance by fostering standardization while respecting geographical particularities.
Responsibilities
- Lead and develop high-performing local Customer Facing Capabilities team comprised of Sales Force Effectiveness, Learning and Development and CRM business operations team members.
- Drive effectiveness of Customer Facing Capabilities, be a strategic advisor to the Canadian teams as well as North America GTMC leadership and support optimal field resources deployment (GTM) cross GBU in alignment with strategic corporate imperatives.
- Localize and drive implementation of global policies, internal controls and process guidance’s to boost standardization and simplification: field activity management, incentives and target setting, customer segmentation and targeting, field design and resource allocation.
- Drive execution of field effectiveness KPIs and tools.
- Collaborate with other GTMC pillars, GPOs and Digital to avoid any fragmented solution.
- Collaborate for the co-building of transformation programs (e.g. Turing, GenAI, new tools).
- Ensure priority support to new launches.
- Continuously improve the Customer Facing Capabilities Team.
- Ensure the accomplishment of financial budget requirements and targets.
- Delivery of best-in-class and best-in-cost support to our businesses and respective field forces.
- Identify and address key local challenges and bottlenecks.
Requirements
- 10+ years’ experience of working in a Commercial Operations environment, especially in supporting field force operations.
- Experienced in leading by influence.
- Background of complex project management.
- Financial skills to lead the performance of responsibility perimeter.
- Proven delivery of outstanding results.
- Excellent knowledge of English language (spoken and written).
Skills
- Numerate and with good analytical skills
- Ability to prioritize
- Financial acumen
- Ability to work on their own initiative and make quality decisions
- Excellent interpersonal skills to communicate, present, persuade and argument among all GBUs teams and partners
- Well-developed time management skills, mastering in prioritizing tasks and planning own workloads to ensure deadlines and desired results are met.
- Leads by example and walks the talk
- Role models Play-To-Win principles and behaviors
- Engages others through active and impactful communication
- Demonstrates a high-level drive, passion and ambition for high performance
- Challenges continuously the status quo
- Develops fresh approaches in order to deliver results.
- Strong relationship builder
- Seeks out new opportunities
- Demonstrates teamworking and shares best practices always
- Experience of successfully leading projects in multicultural environments and in a matrix organization.
Location
- Toronto, ON
Work Type
- Fixed Term Contract
- Onsite
Experience Level
- 10+ years
Education Level
- Bachelor's degree, preferably in business administration, Finance or a similar field
Salary/Compensations
- $147,900.00 - 205,000.00
Benefits
- Company employee benefits programs
- High-quality healthcare
- Prevention and wellness programs
About the Company
- Sanofi is an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders.
- We are an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth.
- Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world.
- Together, we chase the miracles of science to improve people’s lives.
Equal Opportunity
- Sanofi is an equal opportunity employer committed to diversity and inclusion.
- Our goal is to attract, develop and retain highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives.
- We welcome and encourage applications from all qualified applicants.
- Accommodations for persons with disabilities required during the recruitment process are available upon request.
- At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.