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About the Role

Expedia Group B2B connects partners across the travel industry to our leading technology, supply, and services. We are looking for a Senior Manager, Technical Product Operations to help scale Digital Operations by bringing stronger technical program leadership, operating rigor, and cross-functional execution to the team. This role will be responsible for creating and evolving the processes, governance, and planning frameworks that enable our organization to deliver effectively across Paid Media, Web, Email, CRM, Engineering and emerging digital channels.

Responsibilities

Own the end-to-end intake, prioritization, and roadmap management process across Digital Operations initiatives spanning Marketing Operations, Engineering, Web, Paid Media, CRM, Analytics, AI, and new partner-facing channels.
Serve as the technical program lead across a complex portfolio of work, ensuring initiatives are clearly defined, appropriately prioritized, and executed with strong cross-functional alignment.
Drive quarterly and annual planning cycles, including capacity planning, dependency management, sequencing, and resource allocation across multiple teams and workstreams.
Establish and continuously improve governance frameworks, decision-making processes, operating rhythms, and escalation paths that help the organization scale effectively.
Build repeatable playbooks, documentation standards, and execution frameworks that create consistency across how work is requested, assessed, planned, delivered, and measured.
Partner closely with Product, Engineering, Marketing Operations, Web Experience, Paid Media, CRM, Analytics, and business stakeholders to coordinate complex cross-functional initiatives from concept through implementation.
Identify and manage risks, blockers, dependencies, and timeline tradeoffs, and ensure leaders have the right visibility to make informed decisions.
Create clear accountability models and mechanisms that help teams adhere to process while still moving with speed and flexibility.
Develop reporting frameworks and dashboards that provide visibility into throughput, capacity, roadmap health, delivery performance, and business impact.
Lead operational reviews and executive communications that support prioritization, portfolio decisions, and continuous improvement.
Identify process inefficiencies and drive operational improvements that increase delivery quality, execution speed, and organizational effectiveness.
Build a strong understanding of the broader marketing and digital technology ecosystem, including CRM, marketing automation, web platforms, data platforms, analytics, paid media technologies, and AI-enabled workflows, to support modernization and integration efforts.

Requirements

8+ years of experience in Technical Program Management, Product Operations, Product Management, Marketing Operations, or a related field.
Proven experience leading complex cross-functional initiatives across business, product, engineering, and operations teams.
Strong understanding of software development lifecycles, Agile methodologies, and product delivery frameworks.
Experience creating scalable processes, governance models, and operating cadences for teams working across multiple functions or channels.
Demonstrated ability to drive intake, prioritization, planning, and dependency management across competing demands.
Experience working with Marketing Technology, CRM, web platforms, digital experience systems, analytics, or broader data ecosystems.
Strong analytical, problem-solving, and organizational skills, with the ability to translate ambiguity into clear plans and actions.
Excellent communication and stakeholder management skills, including experience working with senior leaders and cross-functional partners.
Experience leading change, improving team effectiveness, and driving operational maturity within a growing organization.
Experience supporting Marketing, Digital Experience, Paid Media, CRM, Growth, or MarTech organizations.
Experience working with AI, automation, and modern workflow technologies.
Familiarity with enterprise data ecosystems, cloud technologies, and platform integration initiatives.
Experience developing portfolio management, roadmap governance, or strategic planning processes.
Experience building dashboards, KPIs, and executive reporting mechanisms that connect operational health to business outcomes.

Skills

Technical Program Management
Product Operations
Product Management
Marketing Operations
Agile methodologies
Marketing Technology
CRM
Web platforms
Digital experience systems
Analytics
Data ecosystems
AI
Automation
Workflow technologies
Cloud technologies
Platform integration
Portfolio management
Roadmap governance
Strategic planning
Dashboard development
KPI development
Executive reporting

Location

Austin

Work Type

Full-time

Experience Level

Senior Manager
8+ years of experience

Salary/Compensations

$156,500.00 to $219,000.00
Potential to increase pay up to $250,500.00 based on performance

Benefits

Medical coverage
Dental coverage
Vision coverage
Paid time off
Employee Assistance Program
Wellness reimbursement
Travel reimbursement
Travel discounts
International Airlines Travel Agent Network (IATAN) membership

About the Company

Expedia Group helps travelers explore the world, one journey at a time.
We are a global travel company powered by passionate people, trusted partnerships, and leading technology.
We connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.
Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings.
Across our brands and business, we help travelers explore the world with confidence and ease.

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.
This employer participates in E-Verify.
The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.