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About the Role

We are looking for a curious, creative, and highly organized AI Content Operations Manager to help build the next generation of Insider One’s global content marketing function. You will act as both the architect and operator of our AI-powered content engine, designing agents, automations, and workflows to create high-quality content faster and deploy it consistently across the business. This role combines strong editorial judgment, campaign thinking, and hands-on AI expertise to deliver content across various channels.

Responsibilities

Design, build, and continuously improve AI agents, automations, and workflows for content creation, adaptation, approval, and distribution.
Review and edit all marketing content using best judgment, taste, and subject matter expertise.
Create and deploy content across social media, paid advertising, blogs, website pages, GEO, email, video, executive communications, internal communications, and external communications.
Own the day-to-day operation of Insider One’s AI-powered content engine.
Develop reusable prompts, templates, knowledge bases, and content frameworks to improve speed, quality, and consistency.
Plan and execute integrated campaigns in collaboration with Brand, Design, Product Marketing, Demand Generation, PR, Regional Marketing, and other teams.
Repurpose and personalize core content across different channels, formats, audiences, and regions.
Maintain strong editorial standards, ensuring AI-assisted content is accurate, relevant, on-brand, and commercially effective.
Establish practical governance and quality assurance processes for AI-generated content.
Evaluate new AI tools and identify opportunities to improve productivity across the wider marketing organization.
Measure content and workflow performance, using insights to continuously improve output and efficiency.
Execute tasks, moving confidently between strategy, systems building, editing, and execution.

Requirements

5+ years of experience across content marketing, campaign marketing, editing, or a related field, preferably within B2B SaaS or technology.
Demonstrable experience using generative AI tools in a professional marketing environment.
Experience building AI workflows, automations, agents, or repeatable content production systems.
Excellent writing, editing, and editorial judgment across multiple formats and audiences.
Strong understanding of campaign development and cross-channel content delivery.
Experience working with senior executives and translating complex ideas into clear, compelling communications.
Knowledge of SEO, GEO, and modern content performance best practices.
Excellent project management skills and the ability to manage multiple priorities in a fast-paced global environment.
Strong stakeholder management skills and a collaborative approach to working across teams.
A systems mindset, with the curiosity and confidence to experiment, learn, and challenge existing ways of working.
Familiarity with APIs, automation tools, AI platforms, or marketing technology is an advantage.
Comfortable balancing automation with human creativity, judgment, and accountability.

Skills

Generative AI tools
AI workflows
AI automations
AI agents
Content creation
Content adaptation
Content approval
Content distribution
Editing
Editorial judgment
Campaign development
Cross-channel content delivery
SEO
GEO
Content performance
Project management
Stakeholder management
Systems mindset
APIs
Automation tools
AI platforms
Marketing technology

Experience Level

5+ years of experience

About the Company

Insider One is the #1 platform that brings everything marketing and customer engagement teams need in one place.
Our story began with six desks and a vision to create a single platform to make industry-first technologies and emerging channels accessible to marketers worldwide.
Today, Insider One is powered by 1,500+ team members representing 50+ nationalities across 30+ offices.
With AI at its core and an integrated Customer Data Platform (CDP), Insider One unites data, personalization, and journey orchestration across the most extensive set of natively supported channels, including WhatsApp, SMS, Email, Web, App, and Site Search.
We recently raised one of the largest funding rounds in the industry, a $500M Series E led by General Atlantic.
We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 2000+ customers from high-growth startups to the most prestigious Fortune 500 companies.
Insider One was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world.
We are the only vendor recognized as the #1 leader in all the capabilities marketing and customer engagement teams need.
From day one, Insider One’s mission has not only been to build a world-class product company, but also to create one of the most socially progressive technology communities in the world.
Through our social responsibility initiatives like 100 Social Responsibility Projects, AI Training for Teachers, Code Academy, SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact on our communities across 30+ countries, driving initiatives in health, education, farming, animal rights, and increasing women’s representation in STEM.
Behind all these achievements is an exceptionally talented, visionary team of overachievers that moves fast and agile, creating cutting-edge products, and focuses on making an impact.

Equal Opportunity

We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.