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About the Role

Seeking individuals passionate about making a positive impact by providing exceptional client experience, fostering skill development, and offering life stabilization support to lead to sustainable employment and career development. This role requires comprehensive knowledge of services and program eligibility, with a focus on job seekers facing higher barriers.

Responsibilities

• Greet and welcome clients to the branch.
• Respond to inbound inquiries via various portals, emails, and telephone calls.
• Explain program requirements and confirm client eligibility.
• Create and maintain complete client records.
• Schedule appointments and maintain accurate calendars.
• Schedule intake appointments aligned with branch targets.
• Contact clients to provide appointment reminders and confirm attendance.
• Collaborate with community partners to increase referral leads and maintain relationships.
• Maintain complete and up-to-date client files across multiple CRM databases, including case notes, action plans, and calendar entries.
• Support additional business initiatives and perform administrative duties as required.

Requirements

• Demonstrate comprehensive knowledge of services and program eligibility.
• Focus on job seekers with higher barriers, including inclusive groups, Youth at with Higher Support Needs, Indigenous, People with Disabilities, Newcomers to Canada, and racialized people.

Skills

• Strong interpersonal skills with the ability to build rapport with clients and colleagues.
• Excellent active listening and verbal communication skills.
• Strong critical-thinking and problem-solving abilities.
• Effective time-management, organizational, and multitasking skills.
• Comfortable use of technology to improve processes and efficiency.
• Integrity, professionalism, and a strong work ethic.
• Ability to work effectively in a fast-paced environment while managing competing priorities.
• Detail-oriented with a commitment to producing high-quality work.
• Highly motivated, results-driven, dependable, and collaborative.
• Comfortable working towards and achieving established performance targets.

Location

• Mississauga
• Southern Ontario

Work Type

• Full-time

About the Company

• VPI is a Service Provider for Employment Ontario, funded by the Ontario Government.
• VPI has over 30 years of experience delivering employment programs.
• Organizational values include Ethics, Passion, Innovation, and Courage.
• Committed to making a positive and sustainable impact for individuals served.
• Embraces and encourages inclusivity and diversity.
• Committed to providing accessible employment practices and creating a supportive work environment.

Equal Opportunity

• If you are invited to an interview and require accommodation at any stage in the process, please notify us.
• Any information obtained during the course of recruitment will be used for recruitment purposes only.
• While we thank all applicants for their interest, only those selected for an interview will be contacted by the Human Resources team.