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About the Role

FBS Appliance is seeking a detail-oriented Customer Service Representative to support the Sales Team and builders. This role requires managing multiple projects, retaining information, and maintaining professionalism while handling customer inquiries and coordinating deliveries.

Responsibilities

• Support the Sales Team throughout the process.
• Work hand-in-hand with builders.
• Maintain a high level of professionalism.
• Manage incoming calls and inquiries from customers, clients, and the FBS sales team.
• Place or cancel orders, refunds, or exchanges.
• Take payment information.
• Coordinate delivery and/or installation of appliances.
• Communicate with installers.
• Assist customers with problems as needed.
• Assist the outside salesforce.
• Maintain accurate install dates to coordinate with purchasing for adequate product procurement to ensure install date is met and completed.

Requirements

• Highly detail-oriented and organized.
• Must have strong communication, multi-tasking, and time management skills.
• Must thrive in a fast-paced environment and be able to self-prioritize based upon deadlines.
• Teachability, willing to learn and adapt to the FBS way.
• Ability to effectively communicate to team members, vendors and more.
• At least 5 years of verifiable work experience in delivery scheduling or a customer service role.
• These essential duties and responsibilities are by no means a comprehensive list of job tasks.

Skills

• Proficient with Microsoft Office
• Proficient with Excel
• Proficient with Outlook
• Proficient with Adobe

Location

• Austin
• College Station
• Corpus Christi
• Grapevine
• Fort Worth
• Houston
• San Antonio

Work Type

• Full-time

Experience Level

• 5 years of verifiable work experience in delivery scheduling or a customer service role

Salary/Compensations

• $18.00 to $22.00 an hour

About the Company

• Established 1988, FBS Appliance is the largest appliance contract distributor in Texas.
• With showrooms in Austin, College Station, Corpus Christi, Grapevine, Fort Worth, Houston, and San Antonio, we supply more than 60 different brands of appliances.
• Core Values: Embrace the Culture, No Right Way to Do the Wrong Thing, Customer Focused, Act Like an Owner, Move the Line, Pull the Wagon.

Equal Opportunity

• FBS Appliance is an Equal Opportunity Employer.
• We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.