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About the Role

As a Team Leader, you will lead by example, ensuring the team has everything needed for a smooth shift, maintaining high standards, and ensuring customer satisfaction.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

Requirements

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.

Location

• Rushmere (Wimbledon)

Salary/Compensations

• Competitive salary

Benefits

• Pension contribution
• Chance to further your career across our well-known brands
• Training and development at each level of your career
• Discount of 33% for you and 15% for your loved ones on all of our brands
• Free employee assistance program – mental health, well-being, financial, and legal support
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels
• Refer a friend – earn up to £1,500 for referring them
• Wagestream – access your wage before payday
• Retail discounts – up to 30% off at Superdrug, exclusive discounts with Three Mobile

About the Company

• Metro Pubs' pubs are at the heart of city life, striving to provide a home away from home for both locals and visitors to the capital alike.
• All of our pubs are individual and unbranded, each embodying its own personality and character.
• We’re the place to laugh with friends, to spend quality time with family, and to enjoy all that is great about a community pub – the food, the drink, the service and the atmosphere.
• CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG
• We aim to embed inclusion into every decision we make – across our people, customers, communities, suppliers, and operations.
• We want to create a culture where everyone feels welcome, valued, and able to thrive.