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About the Role

The Supplier Support Associate will support the Supplier Support team in obtaining declarations and other important information from non-responsive suppliers in our client’s supply chains.

Responsibilities

• Communicate with suppliers through a multi-channel approach including emails, chats, and conference calls to gather compliance information, assist with compliance requests, and confirm the quality of provided documents.
• Work directly with top-tier suppliers to be a valuable resource in helping them respond to their compliance requests.
• Handle emails and chats from suppliers to help them troubleshoot and navigate their compliance requests, providing a positive experience.
• Engage with unresponsive suppliers through a multi-channel approach including emails, chats, conference calls, supplier education, and webinar invites.
• Provide language support for internal translations, hosting webinars, and joining prospect calls with the Sales team.
• Collaborate closely with the Program Success team to strategize on the best approach for new customers, client campaigns, and supplier issues.
• Validate and ensure Quality Assurance for compliance data provided by our suppliers.
• Act as a peer mentor to Supplier Support Agents as required.

Requirements

• Excellent verbal and written communication skills, primarily in English.
• Proficiency in additional languages such as Italian, French, or German may be required.
• Bachelor’s Degree/Higher diploma from a recognized learning institution.
• 1-2 years of related work experience (e.g., administration, reporting, research & data, supplier/customer support, call centers).
• Solid ability to manage time effectively and juggle multiple priorities.
• Computer proficiency using MS Office Suite and Google Applications, able to leverage all functions proactively and efficiently.
• Self-starter with excellent time management skills and the ability to adhere to assigned deadlines.
• Solutions-first attitude, self-motivated to proactively engage with suppliers through multiple channels.
• Ability to build productive and stable working relationships internally and externally to support supplier needs.

Skills

• AI
• Supply chain sustainability
• Compliance
• Communication
• Time management
• MS Office Suite
• Google Applications

Location

• Europe

Work Type

• Hybrid

Experience Level

• 1-2 years

Education Level

• Bachelor's Degree/Higher diploma

Salary/Compensations

• Competitive base salary

Benefits

• Vacation time that increases with tenure
• Comprehensive benefits packages (details vary by country)
• Life leave days
• Corporate bonus program
• Retirement savings options
• Flexible work options
• Volunteer days
• Opportunities to get involved in corporate giving initiatives
• Professional development days

About the Company

• Assent is the leading AI-native platform for supply chain sustainability and compliance, trusted by complex manufacturers and distributors worldwide.
• The unified platform combines advanced AI, regulatory expertise, and the world’s largest supply chain data network to help organizations reduce risk, lower operational costs, and build trust.
• Assent has over 900 team members across India, North America, Malaysia, the EU, and Kenya, with more than 1,000 customers globally.
• Assent is a certified B Corporation, meeting rigorous standards of social and environmental performance, transparency, and accountability.
• The company is committed to building technology that drives business performance while creating long-term value for people and the planet.
• Assent's commitment to People, Culture & Community (PCC) is rooted in building a diverse, inclusive, and high-performing team.
• The company recruits and retains team members with a range of backgrounds, experiences, and perspectives, fostering a culture of belonging.
• Assent thoughtfully embeds AI to enhance human potential, support better decision-making, and prioritize oversight, privacy, and fairness.
• Assent values privacy and is committed to transparency in handling personal information, potentially using AI in talent acquisition and management processes.

Equal Opportunity

• Assent is committed to growing and sustaining an environment where team members feel included, valued, and heard.
• Diversity and equal opportunity practices are guided and championed by the Diversity and Inclusion Working Group and Employee Resource Groups (ERGs).
• Commitment to diversity, equity, and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences.
• Fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.
• Assistance or accommodation is available throughout the interview and selection process upon request.