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About the Role

In your role as Owner Experience Manager (m/f/d), you will support our Operations Team in ensuring a 5-star customer experience.

Responsibilities

• Act as the main point of contact for our co-owners with your organizational and communication skills.
• Ensure that our co-owners have stays with an "all-round carefree service" in their properties.
• Identify new customer needs, develop corresponding solutions, and implement them.
• Process customer inquiries via various channels such as telephone and email, ensuring a positive customer experience through proactive communication and first-class service.
• Actively build the department with the Operations Team and continuously improve processes and systems.

Requirements

• You have successfully completed a degree, training in hotel management, or equivalent.
• You have at least 2 years of professional experience in hotel management, premium customer service, or equivalent.
• You are a communication and organization talent with a very structured way of working.
• You are empathetic and have a strong service orientation.
• You are flexible in your working hours and generally willing to be available for our co-owners on weekends and holidays.
• You can work effectively and precisely both independently and as part of a team in a rapidly developing environment, set the right priorities, and meet deadlines.
• You speak fluent German and very good English; further foreign languages are an advantage.
• You have very good MS Office skills.

Skills

• Communication skills
• Organizational skills
• Structured work approach
• Empathy
• Service orientation
• Flexibility
• Ability to work independently
• Teamwork
• Prioritization
• Deadline management
• MS Office proficiency

Location

• Germany

Work Type

• Full-time

Experience Level

• 2+ years of experience

Education Level

• Degree or equivalent in Hotel Management or related field

Salary/Compensations

• Competitive salary

Benefits

• Stays in dream holiday properties
• Opportunity to help build and shape a leading Proptech startup
• Direct collaboration with experienced founders and high-caliber investors
• Responsible and varied tasks with freedom for own ideas
• Motivated and results-oriented team
• Flat hierarchies
• Short decision-making processes
• Startup perks

About the Company

• MYNE Homes is the smartest way to own your dream holiday property.
• We offer an innovative co-ownership model, enabling more people to fulfill their dream of owning a holiday home.
• Founded by serial entrepreneurs and supported by renowned European business angels (founders of Auto1, Smava, and Numa).
• We are growing rapidly and aim to build the next Proptech unicorn.
• Our mission is to give more people the opportunity to fulfill their dream of owning a holiday property.