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About the Role

Join us as a Prisoner Custody Officer (PCO) in Prisoner Escort Custody Services (PECS), where you’ll play a key role in helping keep the justice system safe and secure. You’ll work as part of a team to deliver safe and secure escorting and custody services, ensuring detainee welfare at all times during court proceedings. You’ll be responsible for detainees throughout court proceedings until their return to custody or release.

Responsibilities

Escorting detainees within the court, including to courtrooms, cells, and facilities
Supervising detainees during hearings to maintain safety and security
Managing sensitive situations and maintaining strict confidentiality
Supporting detainee welfare, including access to food, drink, and wellbeing checks
Monitoring behaviour and responding to incidents or risks
Conducting searches to maintain a secure environment
Completing accurate records and documentation
Working closely with court staff and partners to ensure smooth operations

Requirements

Full UK driving licence (B/B1) (desirable)
Reasonable fitness for the physical demands of the role
Strong communication skills (written and verbal)
Ability to stay calm and make decisions under pressure
Confidence managing behaviour and de-escalating conflict
Teamwork and the ability to follow processes accurately
Professionalism, integrity, and respect for confidentiality
Must have the right to work in the UK
Visa must have at least two years remaining (if applicable)
Must have at least one year’s UK residency (if applicable)
All colleagues share responsibility for safeguarding children and vulnerable adults and must complete the required training and follow our safeguarding policies.

Skills

Communication skills (written and verbal)
Ability to stay calm and make decisions under pressure
Confidence managing behaviour and de-escalating conflict
Teamwork
Ability to follow processes accurately
Professionalism
Integrity
Respect for confidentiality

Location

Queen Victoria St, London EC4N 4XY

Work Type

Full-time
Part-time (across full working days)

Experience Level

Entry level (full training provided)

Salary/Compensations

£27,318 (35hrs pw), rising to £28,277 from 1st September 2026
Further clear annual progression (Year 2: £29,193 ; Year 3: £30,051 ; Year 4: £30,935 )

Benefits

Holidays: 20 days (rising to 25 after 7 years’ service) plus bank holidays (pro rata’d)
Pension: Up to 6% contributory pension scheme (matched by Serco)
Training and development: Structured induction (5½ weeks), ongoing learning, access to internal courses and qualifications, mentoring, and a strong focus on internal progression
Health and wellbeing: Employee Assistance Programme (EAP), support from mental health charity MIND, Simply Health cash and dental plans, wellbeing resources, discount on membership at Serco-run gyms
Discounts: Savings across major retailers and experiences, including Merlin attractions, cinema, leisure, retail, hospitality, mobile plans, and more

About the Company

Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities.

Equal Opportunity

Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.