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About the Role

As a Counter Manager, you'll be instrumental in achieving sales targets and creating exceptional customer experiences.

Responsibilities

• Lead and motivate Brow and Beauty Experts to hit and exceed sales goals, ensuring high service standards.
• Delegate effectively and inspire the team to maximize performance.
• Provide waxing, tinting, and tweezing services to ensure exceptional customer satisfaction, leading to repeat appointments and increased service revenue.
• Personally connect with customers, demonstrate products with passion, and consistently achieve individual sales targets and contribute to overall counter goals.
• Conduct engaging daily team meetings, promote open communication, and recognize achievements to keep the team focused on crushing individual and counter targets.
• Develop innovative in-store and external events through strategic linkups, collaborations, product launches, and impactful charity initiatives to boost sales and brand awareness.
• Ensure the counter is always fully stocked, monitor inventory levels closely, and immediately report concerns to the Area Manager to minimise lost sales opportunities.
• Act as a key communicator between store/department managers and area managers, ensuring important information flows smoothly and the counter team is always informed.
• Oversee daily, weekly, monthly, and annual administrative tasks, supporting the Area Manager and ensuring smooth store operations.
• Create fair and effective monthly staff rotas that optimize coverage and support sales goals.
• Maintain exceptional hygiene and housekeeping standards for the counter and displays, ensuring a visually appealing and professional shopping environment at all times.

Requirements

• Dynamic, enthusiastic, and sales-driven.
• Passion for make-up and Retail with a focus on achieving sales targets.
• Result-oriented, who likes a challenge and exceeding sales expectations.
• Desire to provide a unique customer experience that drives customer loyalty and repeat business.
• Flexible availability including weekends, late nights, Bank holidays and holiday periods.
• A minimum of 2-4 years of prior customer service experience in a retail or hospitality environment is required for this role with a passion for sales success.
• Minimum 6 months of management experience.

Skills

• Sales Management
• Brow Services
• Revenue Generation
• Target-Driven Sales
• Teamwork
• Motivation
• Business Growth
• Stock Optimisation
• Communication
• Administration
• Staff Scheduling
• Brand Presentation

Location

• Boots, Brent Cross Shopping Centre

Work Type

• Full-time

Experience Level

• 2-4 years of prior customer service experience
• Minimum 6 months of management experience

Benefits

• Product Discount
• Staff Sale
• New Launch Gratis
• Annual Leave
• Full Training provided
• Refer a friend scheme
• Competitive Commission Scheme

About the Company

• The brand behind Benetint, The POREfessional, BADgal BANG!, and probably at least one eyebrow product in your bag. (After all, we're the world's No. 1 brand dedicated to eyebrows.)At Benefit, we are all about feeling good, and nothing feels as good as belonging.