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About the Role
YHA London St Pauls is seeking a Hospitality Team Member to join their team. This role is key in making guests' experiences memorable and providing exceptional hospitality.
Responsibilities
- Providing great customer service to all our customers, members and guests.
- Working on reception, offering insights about the hostel and the local area.
- Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service.
- Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
- Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride.
Requirements
- Experience of working face to face with customers
- Experience of working in a team – can help others to achieve a common goal
- Excellent timekeeping, with flexibility to cover different shifts – punctual, can work to deadlines
- Ability to manage varying pressures, include peaks in workload demands – can prioritise, able to deal with conflicting duties
- Knowledge and understanding of the core purpose of YHA
- Demonstration of our HEART values
Skills
- Customer service
- Teamwork
- Timekeeping
- Flexibility
- Prioritization
- Dealing with conflicting duties
- Food and beverage sales and service
- Housekeeping
Location
- London, EC4V 5AB
Work Type
- Fixed term
- Flexible contract
- Full-time
Experience Level
- Entry Level
Salary/Compensations
- £12.71 per hour plus £1.20 per hour Local Living Allowance
Benefits
- 10 nights free hostel stays per year for you and up to 3 friends or family
- Access to YHA’s staff discount and cash back portal
- Free YHA Membership each year
- Access to support via our Employee Assistance Program
About the Company
- YHA is a social enterprise with a mission to enrich the lives of all, especially young people.
- YHA provides brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.
Equal Opportunity
- At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge.
- We provide a robust induction, ongoing training, and opportunities for personal growth.
- While certain roles may require specific skills, we welcome applicants from all backgrounds.