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About the Role

As a Volunteer Admin Assistant, you will support the Community Team Advocates by providing essential administrative support through our Customer Relationship Management (CRM) system. Your role will help ensure accurate, up-to-date records by adding notes, uploading documents, and completing other data-related tasks that enable advocates to focus on supporting people in our communities. Full training and regular supervision will be provided. This role requires a basic DBS check, which will be arranged and paid for by Rethink Mental Illness.

Responsibilities

Add and update case notes on the CRM system
Upload and organise documents within the CRM
Ensure records are accurate, complete, and up to date
Support advocates with general CRM administration tasks
Flag missing or incomplete information to the Community Team
Follow data protection and confidentiality guidelines at all times

Requirements

A positive and reliable attitude
Good organisational and time-management skills
Attention to detail and accuracy
Basic administration and IT skills
Confidence using digital systems (training will be provided)
Ability to handle sensitive and confidential information appropriately
Access to the internet and a laptop

Skills

CRM
Database systems
Administrative experience
Office experience

Location

Camden and Islington
Home-based

Work Type

Volunteer
Part-time

Experience Level

Entry level

Benefits

Full training provided
Regular supervision provided
Basic DBS check arranged and paid for

About the Company

Rethink Mental Illness is a leading charity provider of mental health services in England.
We support thousands of people through our groups, services, policy, campaigns and advice and information.
Our work supports us in delivering on our mission: “A better life for everyone severely affected by mental illness.”
We are on a transformation journey, one that supports the delivery of the organisation strategy – delivering Communities that Care.

Equal Opportunity

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging.
We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.
We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider.
We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrate our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation.