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About the Role

To create a unique, innovative and inspirational customer experience encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store.

Responsibilities

• Exceed customer service expectations.
• Build genuine relationships with customers.
• Greet all customers upon entering the store.
• Offer to hold items for the customer at the cash wrap or in the fitting room.
• Determine customer needs and offer suggestions and alternatives.
• Utilize all customer care resources.
• Offer to locate out-of-stock product from direct or from another store.
• Assist in maintaining store merchandising and operational standards.
• Uphold all company policy and procedures.
• Maintain a high level of awareness and concern for Loss Prevention.
• Facilitate the zones of the floor based on business needs.
• Ensure a positive final impression of customer care at the cash wrap.
• Comment on items purchased.
• Inquire if purchase is a gift that will need to be wrapped.
• Request customer's zip code or email address.
• Ring transactions efficiently and issue a receipt.
• Compare signatures on back of card and on the POS Screen.
• Demonstrate knowledge of return policy.
• Practice proper phone etiquette.
• Perform all register functions.
• Train new stylists on Register University.
• Maintain cash wrap organization, cleanliness and restock.

Requirements

• Contagious energy and happiness.
• Ability to build relationships naturally.
• Embrace individuality and diversity.
• Clear verbal communication skills.
• Ability to thrive in a fast-paced, rapidly evolving environment.
• Passion for the FP brand.
• Experience being a team player.
• Ability to work flexible hours including nights, weekends, and holidays.
• Eagerness to learn and grow within the organization.

Location

• 188 Westbourne Grove Notting Hill, London, W112RH United Kingdom

Work Type

• Full-time

Benefits

• ‘Life Leave’ - one day a year for significant life events, in addition to annual leave.
• Employee Assistance program for mental, physical, and financial health support.
• Discount off external gym memberships.
• Private Medical Insurance for eligible employees.
• Up to 40% employee discount at all URBN Brands.
• Season ticket loan for eligible employees.
• Cycle to work scheme for eligible employees.
• Structured support and continued learning and development.

About the Company

• Free People lifestyle and brand image.
• Part of URBN Brands.

Equal Opportunity

• URBN is an Equal Opportunities Employer committed to diversity and inclusion.
• Provides equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability.
• Employment decisions are based on merit, job requirements, and business needs.