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About the Role

The Relationship Banking Associate delivers high-quality customer service and responsiveness, ensuring customer satisfaction. This role processes routine transactions accurately and identifies sales opportunities to meet customer needs through in-person or telephone interactions. The associate also provides support for basic consumer deposit account opening.

Responsibilities

• Processes routine transactions and associated general customer and account servicing duties with a high level of accuracy and efficiency.
• Performs various administrative duties including maintaining records, preparing forms & reports, and daily vault balancing.
• Engages in referral and relationship management according to established objectives and goals.
• Provides support for new deposit account opening as required.
• Adheres to security measures and controls to minimize potential losses.
• Identifies customer opportunities through interactive and consultative conversations to assess and address customer needs.
• Provides services to customers, including basic deposit account opening and referring customers to appropriate business partners.
• Conducts sales and service calls to existing and potential customers.
• Takes ownership to resolve customer issues and complaints while delivering a high level of responsiveness.
• Ensures fulfillment and customer satisfaction through direct personal action and enlists additional support.
• Participates in community events supporting Community Reinvestment Act (CRA) efforts.
• Performs other duties as assigned and required.

Requirements

• High School Diploma or Equivalent
• Minimum one year experience in related banking positions or equivalent sales/customer service experience
• Applicants must be authorized to work for any employer in the U.S.
• Unable to sponsor or assume sponsorship of an employment Visa at this time.

Skills

• Excellent listening & communication skills
• Ability to approach, identify and have conversations with customers and identify needs and opportunities
• Organizational, interpersonal and customer relations skills
• Problem solving and decision-making skills
• Ability to function in a fast paced, ever-changing environment
• Ability to work well with people as a team
• Proficient computer skills

Work Type

• Full-Time
• Part-Time

Experience Level

• Minimum one year experience

Education Level

• High School Diploma or Equivalent

Salary/Compensations

• $18.50 - $20.81

Benefits

• Generous Paid Time Off: At least 22 days annually, prorated in the year of hire.
• Parental Leave: Six weeks of paid leave at 100% of your salary.
• Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
• Dental and Vision Coverage
• Flexible Spending Accounts: For healthcare and dependent care expenses.
• Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage.
• Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage.
• Voluntary Benefits: Including hospital, accident, and critical illness coverage.
• Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan.
• Adoption Assistance
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Pet Insurance
• Financial and Banking Services: Various banking services benefits and financial planning assistance.
• Paid Sick and Safe Leave

About the Company

• At NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community – because your success drives our success.
• NBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute.
• NBT has built a reputation as a stable financial institution by growing our people and our business, evolving our processes and managing risk.
• NBT believes community involvement fosters our success and the success of those around us.
• NBT provides a wide variety of development programs and tools for you to reach your full potential.
• NBT recognizes and rewards your contributions with competitive compensation, comprehensive benefits and performance-based incentives – ensuring you feel valued every step of the way.
• NBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute.