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About the Role

As a WellNow Patient Care Technician, you will be a vital part of the team, maintaining the connection between the front end and clinical operations. You will contribute to improving healthcare delivery and quality for Urgent Care patients within a supportive medical community.

Responsibilities

• Take patient history and obtain vital signs.
• Perform necessary phlebotomy for collection of laboratory samples, if certified.
• Accurately complete paperwork/computer work for lab tests ordered on blood, urine, tissue, and culture samples.
• Perform point of care testing (strep, mono, glucose, influenza, urine pregnancy, urinalysis, blood glucose levels).
• Schedule and coordinate necessary records for ancillary care for patients.
• Assist providers with exams and testing (pelvic exams, eye irrigations, ear irrigations, I & D’s, splinting/ortho-glass preparation, EKG).
• Maintain confidentiality with all patient information (HIPAA).
• Ensure equipment is in working order.
• Log laboratory procedures when completed and process related paperwork using computer equipment.
• Maintain examination rooms and stock necessary medical supplies.
• Perform duties to ensure good patient flow.
• Accompany the provider to the bedside.
• Perform tasks to improve provider efficiency during the shift.
• Document provider-dictated patient history, including history of present illness, review of systems, past medical and surgical history, family and social histories, medications, and allergies.
• Document patient medical history, physical examination findings, and procedures as performed by the provider.
• Explain accepted and out-of-network insurances and pricing to patients.
• Greet patients and complete the registration process in a timely manner.
• Answer and triage phone calls.
• Collect patient responsibility for visits.
• Print, scan, and fax reports.
• Clean the clinic before, during, and after shift.
• Ensure accurate completion and timely scanning of all required Occupational Medicine documentation into the EMR system, maintaining compliance with company protocols and regulatory standards.
• Complete Occupational Medicine testing including Urine Drug Screens, Breath Alcohol Testing, Hair Collection Drug Screens, DOT & Non-DOT Physicals, Vision and Audio Testing, Pulmonary Function Testing, and Audiograms.

Requirements

• 6+ months of experience as a Patient Care Technician or similar role; OR equivalent education/certification in a related healthcare specialty.
• Preferred experience in Urgent Care, Occupational Medicine, and/or Phlebotomy.
• Ability to identify equipment problems and correct or notify team leader.
• Ability to establish and maintain effective relationships with staff, patients, and families.
• Computer knowledge and skills, including ability to register patients and use Electronic Medical Records (EMR).
• Ability to complete and maintain CPR certification.
• Excellent listening and note-taking skills.
• Ability to apply written instructions and standardize work practices.
• Strong communication skills, including grammatical, spelling, and verbal.
• Detail-oriented with proven ability to work effectively under conditions requiring accuracy.
• Capable of working well on a team.
• Friendly and customer service oriented.
• Ability to manage high call and patient volume.

Skills

• Phlebotomy
• Point of care testing
• HIPAA
• EMR
• CPR certification
• Communication skills
• Customer service

Location

• New York
• Illinois
• Indiana
• Michigan
• Pennsylvania

Work Type

• Full-time

Experience Level

• Entry Level

Education Level

• High School Diploma or GED
• EMT Basic certification
• Medical Assistant certification (CCMA, CMA, RMA)

Salary/Compensations

• Starting at $19.00 per hour

Benefits

• Competitive salary
• Parental leave
• Continuing education opportunities
• Medical benefits, including vision coverage, FSA/HSA options, and prescription drug coverage
• 401(k) plan with a company match
• Free urgent care visits for you and your eligible dependents
• Scrubs provided
• Opportunities for promotional growth
• Monthly bonus based on performance and productivity

About the Company

• WellNow Urgent Care has over 150+ locations across New York, Illinois, Indiana, Michigan, Pennsylvania and is continuing to grow.
• Colleagues can transfer facilities in any of the markets we serve.
• Committed to offering patients the best care by adding talented healthcare professionals.

Equal Opportunity

• WellNow is an EOE.