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About the Role

This is a full-time, branch-based opportunity working 35 hours per week, providing face-to-face support to customers. The role involves handling everyday banking tasks and offering guidance and practical support during important customer moments, such as bereavement, fraud concerns, or digital banking assistance. The role also involves promoting digital services and helping customers use online and mobile banking independently.

Responsibilities

Providing face-to-face support to customers.
Handling everyday banking tasks.
Offering reassurance, guidance, and practical support to customers.
Supporting customers through bereavement, fraud concerns, or digital banking challenges.
Adapting to different customer needs.
Promoting and supporting digital services.
Helping customers use online and mobile banking independently.
Recognizing opportunities to connect customers with the right products and services.
Collaborating closely with colleagues to ensure customer needs are met.

Requirements

A minimum of 12 months customer service experience.
Honest and genuine, caring about helping people with their finances.
Ability to quickly build relationships to give customers a fantastic experience.
Passion to put yourself in the customers' shoes, show empathy, acting with care and integrity.
Commitment to deliver on promises and go above and beyond for the customer.
Genuine teammate, collaborating closely with colleagues.

Skills

Customer service
Empathy
Integrity
Collaboration
Adaptability
Communication

Location

Kensington

Work Type

Full-time
Branch-based

Experience Level

Minimum of 12 months customer service experience

Salary/Compensations

£32,330 - £32,330
£32,330, increasing to £33,080 after 6 months

Benefits

Generous pension contribution of up to 15%
Annual performance-related bonus
Private medical benefit with BUPA
Share schemes
Discounted shopping
22 days’ holiday (increases over time), with bank holidays on top
Range of wellbeing initiatives
Generous parental leave policies
Full uniform provided

About the Company

Lloyds Banking Group is driven by a clear purpose: to help Britain prosper.
Colleagues are focused on making a difference to customers, businesses, and communities.
Offers opportunities to learn, grow, and develop.
Ambition to be the leading UK business for diversity, equity, and inclusion.
Committed to creating an environment where everyone can thrive, learn, and develop.
Disability confident employer.
Focused on creating a values-led culture.
Committed to building a workforce that reflects the diversity of customers and communities served.
Building a truly inclusive workplace where colleagues can make a real difference.

Equal Opportunity

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We know that great talent comes from many backgrounds. Whilst this advert may reference specific years of experience, we recognise that skills are developed in many ways, so if you have relevant, transferable experience, we encourage you to apply.