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About the Role

Support the ongoing success of the club through exceptional customer service, operational excellence, strong sales performance, and effective team leadership. Play a key role in creating a welcoming environment for members while supporting the day-to-day operations and commercial performance of the club.

Responsibilities

• Support the ongoing growth and success of the club
• Drive membership sales and retention activity
• Deliver exceptional service throughout the member journey
• Support the day-to-day operational management of the club
• Support the fitness function, including personal trainers and group exercise instructors
• Lead by example with professionalism and integrity
• Coach, support, and develop team members
• Support marketing campaigns, outreach activity, and club promotions
• Ensure operational standards and health & safety procedures are maintained
• Support member engagement, feedback management, and complaint resolution

Requirements

• Professional and highly motivated individual
• Excellent communication and interpersonal skills
• Sales-driven with a passion for exceeding targets
• Strong leadership and people management skills
• Strong business awareness and problem-solving skills
• High energy, resilience, and adaptability
• Flexible and able to multitask effectively
• Passion for fitness, health, and customer service
• Strong team player with a proactive attitude
• GCSE or equivalent (preferred)
• Fitness industry experience: 3 years (preferred)

Skills

• Customer service
• Operational excellence
• Sales performance
• Team leadership
• Communication
• Interpersonal skills
• Problem-solving
• Business awareness

Location

• In person

Work Type

• Full-time

Experience Level

• 3 years fitness industry experience (preferred)

Education Level

• GCSE or equivalent (preferred)

Salary/Compensations

• £42,000 – £48,500 per annum

Benefits

• Industry-leading pay and generous bonus scheme
• Complimentary gym membership
• Loyalty holiday scheme
• High-quality training and development
• Genuine career progression opportunities within a growing business
• Accredited learning and development programme
• Company pension
• 24/7 Employee Assistance Programme
• Cycle to work scheme and insurance benefits
• Early access to earned pay
• Reward and recognition programme
• Staff social events
• Company referral programme
• Additional incentives and benefits

About the Company

• Zest Leisure Group is a privately owned company and one of the most successful franchise groups within the Anytime Fitness UK & Ireland network.
• Our journey began in 2015 with the opening of our first club in Tooting.
• Since then, we have expanded across London with clubs in Ladbroke Grove, Balham, Swiss Cottage, Wimbledon, and most recently Clapham Junction.
• We take great pride in delivering a high-quality environment and member experience, while creating a workplace where our people can thrive and develop.
• With exciting future expansion plans, there has never been a better time to join our growing business.