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About the Role

The Campaign Finance Board is a nonpartisan, independent city agency that empowers New Yorkers to have a greater impact on their elections. Our mission is to make local democracy more open, transparent, and equitable by removing barriers to participation. The Strategy, Products, and Innovation division leads strategic planning and policy work, testing and implementing new ideas. The Associate Director of Product Design is a senior design leader responsible for driving the execution of user-centered design across digital products and public-facing services. This role translates high-level design vision into actionable product experiences that improve service delivery, accessibility, and trust in government.

Responsibilities

Lead end-to-end product design efforts for key digital services and platforms.
Translate policy, operational, and regulatory requirements into simple, intuitive user experiences.
Ensure consistent application of design standards, accessibility requirements, and inclusive design principles.
Oversee user flows, interaction models, wireframes, prototypes, and high-fidelity design outputs.
Champion user research practices including interviews, usability testing, journey mapping, and accessibility testing.
Ensure all digital products meet accessibility standards (Section 508, WCAG).
Embed inclusive design practices that account for language access, digital literacy, disability access, and device constraints.
Promote scalable, modular design practices across products.
Serve as an advocate for human-centered design within the agency, helping non-design teams understand and adopt iterative, user-focused workflows.
Mentor and coach mid-level and senior designers, providing feedback and growth opportunities while supporting hiring efforts to build a diverse, high-performing design team.
Foster a collaborative, inclusive, and mission-driven team culture.

Requirements

5+ years of experience in product design, UX/UI, or service design.
5+ years of experience designing complex digital services that serve broad and diverse user populations.
5+ years of experience working with cross-functional teams in agile or iterative environments.
Strong portfolio demonstrating systems thinking, accessibility awareness, and end-to-end product ownership.
Knowledge of accessibility standards (WCAG, Section 508) and inclusive design best practices.
Strong facilitation and communication skills, especially in environments involving policy or regulatory complexity.
Candidates for this role must include a portfolio of their work when applying for this position.

Skills

Comprehensive understanding of human-centered design, including user research, interaction design, usability testing, and service design.
Deep knowledge of accessibility standards such as WCAG, Section 508, and ADA considerations.
Familiarity with digital product development lifecycles, specifically agile and iterative delivery practices.
Expertise in design systems, component libraries, and scalable interface patterns.
Understanding of frontend implementation, including responsive design and interaction behaviors.
Solid grounding in inclusive and equity-centered design principles.
Understanding of data-informed design and the use of usability metrics.
Ability to simplify complex processes and policy-driven workflows through high-quality design.
Proficiency in planning and conducting user research and translating findings into actionable improvements.
Skill in defining and tracking design quality metrics, such as usability scores, task completion rates, and accessibility audit pass rates.
Strong skills in leading workshops, stakeholder alignment sessions, and design critiques.
Skill in facilitating co-design sessions with end users, specifically those from underserved or historically excluded communities.
Demonstrated ability to navigate and find "middle ground" when policy-driven requirements conflict with user experience.
Mastery of modern design tools, specifically Figma or comparable platforms.
Strong written and verbal skills, with the ability to present design rationale to non-technical stakeholders.
Proven ability to work across cross-functional teams, including product, engineering, policy, and communications.
Effective mentorship and people management skills, with a focus on developing staff for career growth.
Build consensus for design decisions among leadership, legal, and policy teams.
Create clear design specifications, documentation, and reusable patterns.
Build structure and processes within forming teams or organizational uncertainty.
Translate design impact into mission-driven language for executive audiences.
Lead end-to-end design initiatives from concept through implementation and iteration.
Remain flexible and adjust plans while working effectively under pressure.
Balance high-level strategic thinking with hands-on design execution.
Build trust with diverse internal teams and external communities.
Demonstrated ability as a creative problem solver.
Ability to give and receive constructive feedback professionally.
Strong attention to detail while maintaining a senior-level perspective.
Deep commitment to public service, transparency, and equitable access to government services.
Proven commitment to diversity, equity, and inclusion, including the leadership of a diverse staff.
Exhibits high levels of passion and energy for the agency’s mission and the work at hand.

Location

Manhattan office

Work Type

In-person minimum 1 day a week

Experience Level

Senior
5+ years of experience in product design, UX/UI, or service design
5+ years of experience designing complex digital services
5+ years of experience working with cross-functional teams
3+ years of managing people

Education Level

Bachelor's degree or equivalent
Four-year high school diploma or its educational equivalent

Salary/Compensations

USD 130000 - USD 160000

About the Company

The Campaign Finance Board is a nonpartisan, independent city agency that empowers New Yorkers to have a greater impact on their elections.
Our mission is to make local democracy more open, transparent, and equitable by removing barriers to participation.
We make it easier for New Yorkers to vote, meaningfully support candidates for city office, and run for office themselves.
NYC Votes, our voter engagement initiative, meets people where they are to share trustworthy election information and help New Yorkers make a plan to vote.
We publish the citywide Voter Guide, which delivers information about candidates directly to voters’ doors.
Our public matching funds program ensures small contributions can make a big difference, allowing regular people to run for office by relying on the support of other regular people, not just wealthy donors and special interests.
We lift the veil on how candidates raise and spend money, increasing transparency and accountability in local government.
We believe that when every New Yorker is empowered to participate meaningfully in elections, candidates will better reflect the communities they serve, elected leaders will be more accountable to the public, and New Yorkers will have a democracy they can truly trust.
The Strategy, Products, and Innovation division is the agency’s newest division and leads the strategic planning and policy work, working across the agency to test out and implement new ideas.
This division also creates and actions on the agency’s product roadmap to take us into future elections while maintaining and improving existing systems.
The new Product Strategy vertical will be responsible for creating the overall roadmap for tech modernization and process improvements; prioritize tech projects to pursue, and liaise between technical engineers and subject matter experts; and align tech projects with the agency’s strategic plan and objectives.
Plans for this vertical include building new teams for product management as well as user experience and service design, as well as some reorganization of existing PMO functions.

Equal Opportunity

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.