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About the Role

The Office of Child Support Services (OCSS) is seeking a Clerical Associate III to function as a Scheduling Unit Supervisor. This role involves supervising clerical support staff, managing work assignments, and ensuring coverage for all clerical activities within the Borough Offices. The position plays a key part in ensuring children receive financial support by overseeing the administrative functions of the child support system.

Responsibilities

Supervise and schedule work assignments for all clerical support staff, ensuring coverage for all clerical activities.
Utilize various systems applications (e.g., FRED, NYCWAY, ASSETS, WMS, ECFS, CS TRACK) to review and update client information.
Conduct scanning and indexing of client documents.
Respond to telephone inquiries regarding appointments, sanctions, and other client matters, referring callers to appropriate departments when necessary.
Receive and process hard copy and electronic mail and faxes.
Compile daily/weekly statistical reports by summarizing data and preparing/updating rosters to track assigned and completed cases.
Provide staff training and feedback on policies and procedures.
Monitor staff time and leave, and evaluate subordinate performance.
Assist with maintaining adequate office inventory of supplies and client forms.
Provide coverage for all clerical tasks as needed.
Perform other routine clerical functions as assigned.

Requirements

Must be permanent in the Clerical Associate title.
A four-year high school diploma or its educational equivalent.
One year of satisfactory clerical experience.

Skills

Keyboard familiarity
Ability to type at a minimum of 100 key strokes (20 words) per minute.

Location

New York City

Work Type

Full-time

Experience Level

1 year of clerical experience

Education Level

High school diploma or equivalent

Salary/Compensations

$60,000 to $70,000
USD 42288 - USD 68509

About the Company

The Office of Child Support Services (OCSS) primary goal is to ensure that children are financially supported by both parents.
OCSS accomplishes this by locating non-custodial parents, establishing paternity and child support orders, and collecting and disbursing child support funds.
OCSS also services non-custodial parents unable to provide financial support due to unemployment or underemployment by partnering with community-based organizations offering educational, training, and job placement services.
Enforcing and establishing child support orders, combined with employment and other support, assists impoverished families gain financial independence and become self-sufficient.
The OCSS Borough Offices are the point of entry into the child support system for custodial parents who are cash assistance applicants and recipients.
Custodial parents and their families rely on the agency to provide guidance in collecting monies due to them and to use all means at the disposal of the agency to collect such monies.
Agency: HRA/DEPT OF SOCIAL SERVICES
Job Category: Social Services

Equal Opportunity

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.