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About the Role

The Patient Education Specialist will lead the foundational planning work required to support a centralized Surgical Patient Education Hub. The role will conduct a Sprott-wide current state assessment, complete a gap analysis, engage key stakeholders, and develop a future-state model and implementation roadmap aligned with UHN’s patient education and health literacy standards, digital strategy, and the UHN Surgery Strategic Action Plan priority of reimagining the surgical care experience.

Responsibilities

Conduct a comprehensive Sprott-wide inventory of existing surgical patient education materials, resources, delivery channels, platforms & workflows
Assess current state practices to identify variation, duplication, gaps, accessibility considerations, and opportunities for standardization across surgical divisions
Identify gaps across the patient journey (pre-operative, peri-operative, post-operative) – and identify preferred means of patient education (i.e., utilization of After Visit Summaries, care companion, and teach back)
Engage clinical teams, patients and/or patient partners, operational leaders, communications, digital, and patient education stakeholders to inform future-state design requirements
Apply best practices related to health literacy, accessibility, equity, inclusive language, plain language communication, patient engagement, and adult learning principles
Develop a future-state model for a centralized Surgical Patient Education Hub aligned with UHN patient education & literacy standards, and UHN Digital and website strategy
Prepare concise reports, presentations, and recommendations for leadership and associated committees / stakeholders to support decision-making and readiness for implementation
Produce an implementation roadmap, including governance, content standards, and sustainability plan

Requirements

Completion of a Bachelor’s Degree in Health Sciences, Health Promotion, Education, Communications, Healthcare Administration, QI, or related field
Master’s degree in related discipline preferred
Minimum 3-5 years of related experience in healthcare, preferably in patient education, QI, project management, clinical transformation, digital health, or healthcare communications
Experience conducting current state assessments, gap analyses, process reviews, evaluations, or implementation planning in a healthcare environment
Knowledge of health literacy and adult learning principles
Experience engaging and facilitating input from diverse stakeholders, including clinical teams, patients, operational leaders, and communications/digital partners
Experience working with patient education materials, digital content, content management processes, or patient-facing health applications is an asset
Knowledge of Epic patient-facing tools, After Visit Summary workflows, or related digital health functionality is an asset
Strong organizational, facilitation, and stakeholder engagement skills
Excellent verbal, written, and presentation skills, with ability to translate complex information into clear recommendations
Demonstrated ability to meet deadlines, and work effectively in a complex, fast-paced healthcare environment
A demonstrated commitment to achieving results through collaboration, in keeping with the vision, mission, and values of the organization
A Criminal Record Check may be required of the successful candidate.

Skills

Health literacy
Adult learning principles
Organizational skills
Facilitation skills
Stakeholder engagement skills
Verbal communication skills
Written communication skills
Presentation skills
Collaboration

Location

Toronto General Hospital
Toronto Western Hospital

Work Type

Temporary Full-Time

Experience Level

3-5 years of related experience

Education Level

Bachelor’s Degree in Health Sciences, Health Promotion, Education, Communications, Healthcare Administration, QI, or related field
Master’s degree in related discipline preferred

Salary/Compensations

CAD 40.49 - CAD 60.73 - hourly

Benefits

Competitive offer packages
Member of the Healthcare of Ontario Pension Plan (HOOPP)
Close access to Transit and UHN shuttle service
Flexible work environment
Opportunities for development and promotions within a large organization
Multiple corporate discounts (travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

About the Company

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital.
With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre.
As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care.
UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine.
UHN is a research hospital affiliated with the University of Toronto.
UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

Equal Opportunity

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace.
Requests for accommodation can be made at any stage of the recruitment process.
Applicants need to make their requirements known.