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About the Role

Join CCH Group, the UK’s largest and most trusted care provider, as a Care Coordinator and play a key role in organizing and delivering high-quality care services in your community.

Responsibilities

• Schedule weekly care visits promptly to ensure continuity for clients and Care Professionals.
• Deploy new Care Professionals to clients within two weeks of hire.
• Create and manage monthly rotas in advance to minimize agency use and provide clear communication.
• Ensure rota changes are communicated by Thursday of the prior week.
• Manage guaranteed hours contracts to prevent unnecessary top-up payments.
• Oversee annual leave requests to maintain service continuity.
• Maintain close contact with Care Professionals through calls and regular meetings.
• Schedule refresher training to meet CQC and contractual requirements.
• Collaborate with Recruitment to advertise vacancies and source candidates to support branch growth.
• Escalate care delivery concerns to the Business Manager and Clinical Care Manager.
• Monitor ECM to track visit timings and durations, addressing any issues.
• Accurately code cancelled hours and maintain digital records for invoicing compliance.
• Report Care Professional absences for absence management.
• Provide thorough handovers for the Out of Hours team.
• Ensure shift reconciliation for accurate payroll processing.

Requirements

• Previous Care Coordinator experience
• Excellent attention to detail
• Excellent time management and communication skills
• A true problem solver and able to think outside of the box
• Self-motivated, responsible and able to act on your initiative.
• Organised and flexible
• Be prepared to undertake other training that would benefit you in the role.

Skills

• Time management
• Communication skills
• Problem solving

Location

• Westminster
• Greater London

Work Type

• Full-time

Experience Level

• Care Coordinator experience

Education Level

• NVQ/QCF Care at Level 3 or willing to work towards

Salary/Compensations

• £29,618

Benefits

• Leadership opportunities
• Access to top experts and innovative systems
• Monthly recognition awards

About the Company

• CCH Group is the UK’s largest and most trusted care provider.
• Our vision is to be the best place to work in care.
• Our mission is to ensure no one in need of care feels forgotten or alone.
• We nurture our people, elevate their roles, and transform lives together.
• Our Values: COMMUNITY, COURAGE, HEART.

Equal Opportunity

• CCH Group is an Equal Opportunities Employer and a proud member of the Home Care Association, adhering to their Code of Practice.