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About the Role

Summerhill Market is seeking an experienced Front End Manager to lead front-end operations and inspire a team that delivers exceptional customer service. This role is for a hands-on leader who enjoys developing people, thrives in a fast-paced retail environment, and takes pride in creating an outstanding customer experience.

Responsibilities

• Lead, coach, and develop the front-end team, including Cashiers and Front End Supervisors
• Foster a positive, customer-first culture that delivers exceptional service on every interaction
• Oversee daily front-end operations, ensuring efficient checkout flow and excellent customer experiences
• Manage scheduling, labour, and staffing levels to meet business needs
• Recruit, onboard, train, and mentor new team members
• Monitor cash handling procedures, till balancing, and POS compliance
• Resolve customer concerns professionally and confidently while maintaining a positive shopping experience
• Maintain a clean, organized, and welcoming front-end environment
• Partner with Store Leadership to achieve operational, service, and financial goals
• Ensure company policies, food safety, health & safety, and loss prevention procedures are consistently followed

Requirements

• Previous leadership experience in grocery, retail, or a high-volume customer service environment
• Strong leadership skills with the ability to motivate, coach, and develop a team
• Excellent communication and interpersonal skills
• Strong organizational and problem-solving abilities with attention to detail
• Comfortable working in a fast-paced environment while balancing multiple priorities
• Experience with cash management, scheduling, and front-end operations is preferred
• Flexible availability, including evenings and weekends

Location

• Toronto

Work Type

• Full-time

Salary/Compensations

• Competitive and negotiable based on experience

Benefits

• Weekly pay
• Employee discount on gourmet groceries and prepared meals
• Employer-paid benefits for full-time employees
• Flexible schedule
• A dynamic, inclusive workplace that celebrates its people
• Complimentary work swag
• Easily accessible store locations

About the Company

• Summerhill Market is a Toronto boutique grocer known for scratch-made prepared foods, freshly baked treats, and on-trend ingredients.
• Our mission is to delight customers with every visit — whether that’s helping them discover something new or making their day with genuine service.

Equal Opportunity

• At Summerhill Market, we are an equal opportunity employer that values and encourages diversity in the workplace.
• We provide equal employment opportunity for all applicants and employees.
• We do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status, disability, or any other characteristic protected by local law.
• Should you require an accommodation at any point during the recruitment process, please let us know and we will be happy to accommodate.