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About the Role
As a (Senior) Product Designer (f/m/d), you will shape the end-to-end customer journey—designing seamless experiences across digital and physical touchpoints while aligning teams and ensuring consistency and quality.
Responsibilities
- Lead customer experience from initial inspiration to post-trip, mapping and continuously improving every touchpoint across passengers, crew, and back-office operations.
- Design, develop, and ship cohesive experiences across digital and physical product lines, combining user research with strong product vision.
- Turn the complexity of night train operations like scheduling, logistics, and partner integrations, into consistent, and seamless user experiences.
- With a holistic view across all touchpoints, proactively identify gaps and inconsistencies, resolving them before they become costly problems.
Requirements
- Around 5+ years of experience in product design, service design, UX design.
- Experience in hospitality, mobility or consumer services are a strong plus.
- Aesthetically-oriented thinker who can empathise with a wide range of customers and users.
- Thinks in journeys and systems, comfortable mapping a service blueprint as well as challenging interaction flow.
- Communicates with clarity and conviction, able to align product, engineering and operations around a shared experience vision.
- Thrives in cross-functional roles, whether it’s shadowing crews over night or untangling a complicated backend-workflow.
- Fluent English is required; additional languages are a plus.
- Please don’t let imposter syndrome hold you back; we value your passion and potential more than a perfect match with every requirement.
- Even if you don’t meet every single criterion, we still encourage you to apply.
Skills
- Product Design
- Service Design
- UX Design
- User Research
- Product Vision
- System Thinking
- Service Blueprinting
- Interaction Flow Design
- Clear Communication
- Cross-functional Collaboration
Location
- Europe
Work Type
- Full-time
Experience Level
- Senior
Salary/Compensations
- Competitive start-up salary
- Employee stock options
Benefits
- A small, young and powerful team with diverse backgrounds, visions and skills
- A culture built on flat hierarchies, zero corporate politics and plenty of room for you to grow
- A chance to build one of the most influential products in European mobility and hospitality
- A lot of new things. If you love the unknown and can adapt quickly, you’ll have tons of fun with us
- A free contingent of Nox rides in the future
- Nextbike subscription
- Strong Travel discounts
- Choice of either Deutschlandticket, Urban Sports Club or sport reimbursements
About the Company
- Nox is aiming to become the best alternative to short-haul flights by soon offering premium overnight trains across Europe.
- With a radically redesigned interior and onboard experience, people travel in style, saving time being asleep.
- We believe in strong teams through diversity, fresh thinking, and a shared commitment to build something meaningful.
- We care about strong, data-informed thinking and clear communication, but just as much about building a team with diverse perspectives and experiences.
- We especially encourage individuals who are usually underrepresented in traditional industries and business contexts, creating a more inclusive and balanced environment for the whole team.
Equal Opportunity
- We believe in strong teams through diversity, fresh thinking, and a shared commitment to build something meaningful.
- We care about strong, data-informed thinking and clear communication, but just as much about building a team with diverse perspectives and experiences.
- We especially encourage individuals who are usually underrepresented in traditional industries and business contexts, creating a more inclusive and balanced environment for the whole team.