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About the Role

As a (Senior) Product Designer (f/m/d), you will shape the end-to-end customer journey—designing seamless experiences across digital and physical touchpoints while aligning teams and ensuring consistency and quality.

Responsibilities

• Lead customer experience from initial inspiration to post-trip, mapping and continuously improving every touchpoint across passengers, crew, and back-office operations.
• Design, develop, and ship cohesive experiences across digital and physical product lines, combining user research with strong product vision.
• Turn the complexity of night train operations like scheduling, logistics, and partner integrations, into consistent, and seamless user experiences.
• With a holistic view across all touchpoints, proactively identify gaps and inconsistencies, resolving them before they become costly problems.

Requirements

• Around 5+ years of experience in product design, service design, UX design.
• Experience in hospitality, mobility or consumer services are a strong plus.
• Aesthetically-oriented thinker who can empathise with a wide range of customers and users.
• Thinks in journeys and systems, comfortable mapping a service blueprint as well as challenging interaction flow.
• Communicates with clarity and conviction, able to align product, engineering and operations around a shared experience vision.
• Thrives in cross-functional roles, whether it’s shadowing crews over night or untangling a complicated backend-workflow.
• Fluent English is required; additional languages are a plus.
• Please don’t let imposter syndrome hold you back; we value your passion and potential more than a perfect match with every requirement.
• Even if you don’t meet every single criterion, we still encourage you to apply.

Skills

• Product Design
• Service Design
• UX Design
• User Research
• Product Vision
• System Thinking
• Service Blueprinting
• Interaction Flow Design
• Clear Communication
• Cross-functional Collaboration

Location

• Europe

Work Type

• Full-time

Experience Level

• Senior

Salary/Compensations

• Competitive start-up salary
• Employee stock options

Benefits

• A small, young and powerful team with diverse backgrounds, visions and skills
• A culture built on flat hierarchies, zero corporate politics and plenty of room for you to grow
• A chance to build one of the most influential products in European mobility and hospitality
• A lot of new things. If you love the unknown and can adapt quickly, you’ll have tons of fun with us
• A free contingent of Nox rides in the future
• Nextbike subscription
• Strong Travel discounts
• Choice of either Deutschlandticket, Urban Sports Club or sport reimbursements

About the Company

• Nox is aiming to become the best alternative to short-haul flights by soon offering premium overnight trains across Europe.
• With a radically redesigned interior and onboard experience, people travel in style, saving time being asleep.
• We believe in strong teams through diversity, fresh thinking, and a shared commitment to build something meaningful.
• We care about strong, data-informed thinking and clear communication, but just as much about building a team with diverse perspectives and experiences.
• We especially encourage individuals who are usually underrepresented in traditional industries and business contexts, creating a more inclusive and balanced environment for the whole team.

Equal Opportunity

• We believe in strong teams through diversity, fresh thinking, and a shared commitment to build something meaningful.
• We care about strong, data-informed thinking and clear communication, but just as much about building a team with diverse perspectives and experiences.
• We especially encourage individuals who are usually underrepresented in traditional industries and business contexts, creating a more inclusive and balanced environment for the whole team.