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About the Role

Join the dynamic field of Consumer Care & Engagement Management with an exciting opportunity offered by Konecta, a dynamic and innovative Consumer Support & Service global firm. Work remotely with our European wide team and provide top-tier support to our client Coca-Cola in European markets. We are the voice of the brand and act as primary contact with consumers to answer their requests regarding promotions, new products, or quality issues.

Responsibilities

Act as a brand ambassador for The Coca-Cola Company, managing inbound channels and answering consumer questions and requests.
Provide exceptional customer support through various channels, mainly email or online messages.
Collaborate with the customer support team to resolve issues and improve service.
Assist in identifying and implementing service improvement initiatives.
Foster a collaborative team environment focused on excellence in customer interactions.
Support in documenting and presenting customer support strategies and outcomes.

Requirements

Must have initial customer support experience and/or community management.
Must speak fluently English and one of the Nordics languages (Swedish, Finnish, Norway, Denmark).
Professionals with a degree in Business, Communications, or a related field.
A first experience as a customer support specialist or in Social Media Community Management with a strong interest in client relations and service excellence.
Effective communicators adept at understanding and resolving customer issues.
Team players who thrive in collaborative environments.
Detail-oriented individuals excelling in fast-paced, service-driven settings.
Enthusiastic learners committed to advancing their customer support skills.

Skills

Customer Support
Community Management
Client Relations
Service Excellence
Communication
Issue Resolution
Service Improvement
Customer Satisfaction
Sprinklr
English (fluent)
Finnish (fluent)
Danish (fluent)
Norwegian (fluent)
Swedish (fluent)

Location

London

Work Type

Permanent
Full-time
Hybrid

Experience Level

Initial Customer Support experience
First experience as a customer support specialist or in Social Media Community Management

Education Level

Degree in Business, Communications, or a related field

About the Company

Konecta is a dynamic and innovative Consumer Support & Service global firm.
Konecta Customer support Team is dedicated to exclusively support the consumer experience strategy of its client Coca-Cola.
You will be part of an amazing team tasked to drive the consumer experience strategy and transformation for Coca-Cola, covering aspects such as digital marketing & operations, digital commerce, social listening, publishing, data & programmatic, digital experiences and innovation.

Equal Opportunity

We are an equal employer and welcome applications from all backgrounds.