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About the Role

Starbucks Reserve® plays an important role in the broader Starbucks portfolio, celebrating craft and a place of belonging in a portfolio of unique flagship locations, Starbucks Reserve® Stores and Reserve Kitchens across the US. Our Back of House team is the heartbeat of our Roastery & Reserve locations, specializing in preparing high quality products and ingredients for our food and beverage offerings. This job contributes to Starbucks success by providing an exceptional experience to all customers as ambassadors of coffee leadership and stewards of culinary quality.

Responsibilities

Act with integrity, honesty, and knowledge that promote the culture, Mission, and Values of Starbucks.
Serve as an in-store passionate food expert, providing exceptional knowledge of food and beverages as well as information on the quality of ingredients and how our products are made.
Demonstrate impeccable composure and the ability to thrive in ambiguous situations.
Maintain a calm demeanor during periods of high volume or unusual events to keep store operations to standard and to set a positive example for the team.
Consistently prepare quality food items for all customers by adhering to recipe and presentation standards.
Contribute to our exceptional customer experience by keeping up with production demands throughout the day.
Follow all health, safety, and sanitation guidelines.
Take responsibility for learning, knowing, and sharing extensive food knowledge and beverage offerings.
Maintain knowledge of a wide variety of rotating food and beverage items.
Anticipate customer and store needs by constantly evaluating the environment, both in the Reserve Café zone and throughout the space.
Provide an exceptional Reserve Café experience by leading with customer connection while seeking to discover and respond to customer needs.
Engage customers and leverage selling skills through recommendations by suggesting food and beverage pairings.
Assemble and finish all food menu items, including pizza, croissants, and brioche; assemble sandwiches and salads and prepare made-to-order baked eggs and aperitivo items.
Stock the food display case based on set business levels and supplies for service.
Maintain the food case to create an appealing display throughout the day.
Ensure proper proofing of various doughs and laminates.
Execute daily prep lists and production needs to determine the variety and quantity of goods to bake and assemble by daypart.
Receive and verify deliveries from the commissary, ensuring all ingredients and products are prepared and delivered according to established standards.
Adhere to standard inventory management and storage procedures.
Communicate maintenance concerns or supply needs to management.
Complete production sheets and other records as required.
Follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
Maintain regular and consistent attendance and punctuality.
Maintain a clean and organized workspace so that partners can locate resources and products as needed.
Manage cleanliness of utensils and equipment.

Requirements

Experience in service industry (i.e. kitchen, restaurant, bar, or hospitality)
Reading, writing, and verbal proficiency in the English language
Available to work flexible hours, which could include early mornings, evenings, weekends, and holidays
Food handler card preferred, except when they are required by law
Basic Knife Skills
Ability to learn quickly
Ability to understand and carry out verbal and written instructions and request clarification when needed
Strong interpersonal skills
Ability to work as part of a team, building positive working relationships with other team members
High attention to detail, strong work ethic, ability to multitask and prioritize is essential
Ability to bend, twist, squat, reach, crawl, push/pull, climb stairs, and stand without limitation and for long periods of time
Ability to carry 35lb on a consistent basis
Ability to occasionally lift and push up to 50lb

Skills

Food Passionate & Brand Ambassador
Exceptional knowledge of food and beverages
Impeccable composure
Calm demeanor during periods of high volume
Customer experience
Health, safety, and sanitation guidelines
Extensive food knowledge
Beverage offerings
Rotating food and beverage items
Customer connection
Selling skills
Food menu items preparation
Inventory management
Operational excellence
Cash handling
Safety and security

Location

Work Type

Full-time

Experience Level

Entry level

Education Level

Bachelor's degree

Benefits

Medical, dental, vision, basic and supplemental life insurance
Voluntary insurance benefits
Short-term and long-term disability
Paid parental leave
Family expansion reimbursement
Paid vacation
Sick time
Additional pay for working on observed holidays
401(k)-retirement plan with employer match
Discounted company stock program (S.I.P.)
Starbucks equity program (Bean Stock)
Incentivized emergency savings
Financial well-being tools
100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
Student loan management resources
Access to other educational opportunities
Backup care
DACA reimbursement

About the Company

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection.
We are known for developing extraordinary leaders who share this passion and are guided by their service to others.
As a place for community, gathering, and dynamic shared experiences, Starbucks Reserve® plays an important role in the broader Starbucks portfolio.
Starbucks Reserve® celebrates craft and a place of belonging in a portfolio of unique flagship locations, Starbucks Reserve® Stores and Reserve Kitchens across the US.

Equal Opportunity

Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com or 1(888) 611-2258.