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About the Role

The Front Desk Agent is responsible for assisting guests efficiently, courteously, and professionally in all front office related functions according to the standards set forth by management. A high standard of service and hospitality must be maintained at all times. Reports directly to the Front Desk Supervisor.

Responsibilities

• Registers guests into the hotel in a prompt and courteous manner using up selling techniques to maximize room rates.
• Prepares for group check-in and check-out, and VIP arrivals.
• Becomes informed of events/functions in the hotel during the shift.
• Checks guests out of the hotel.
• Processes customer payments according to established policies and procedures.
• Responds to guest requests promptly.
• Promotes hotel services, facilities and outlets.
• Provides guests with information such as local attractions and directions to increase guest satisfaction.
• Resolves guest complaints to the satisfaction of the customer.
• Informs supervisor of major problems, complaints, disturbances or unhappy guests.
• Books guest reservations or coordinates with reservation center.
• Handles departmental accounting of moneys, receipts, guest accounts and other forms of credit.
• Posts all charges.
• Completes cashier’s report, prepares deposit and counts cashier bank.
• Issues, controls and releases guest safe-deposit boxes.

Requirements

• Able to work flexible schedule.
• High school diploma or equivalent preferred.
• Physical requirements include: speaking/hearing on the phone, reading/writing/typing, lifting and carrying, reaching overhead, pushing, pulling, bending and able to walk stairs.
• Moving about, usually while standing up for a significant portion of the workday.

Skills

• Typing
• Computer aptitude
• Interpersonal skills
• Reading
• Writing
• Mathematical abilities, including basic math

Location

• Cohoes, NY

Work Type

• Part Time

Education Level

• High school diploma or equivalent preferred

Salary/Compensations

• $17.00 - $17.00 Hourly

Benefits

• Paid Time Off
• 401K Investment
• Referral Bonus
• Associate Development Plan Opportunities
• Internal Promotion Opportunities
• Medical, Dental, Vision, Voluntary Benefits, FSA and HSA Account options available to Full-Time associates
• Associate Travel Program Discounts

About the Company

• The Clocktower Hotel At Century House LLC