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About the Role

This role is a key position within Calastone, responsible for production technology systems, client onboarding, and supporting the QA team in testing new code to enable new products, functionality, and clients.

Responsibilities

• Proactively monitor production services.
• Provide first-line support to Calastone’s customers.
• Assist in the creation of a knowledge base to mitigate escalations to the second-line team.
• Work with the Client Delivery team to ensure pre-production checks/tests are satisfied before release.
• Collaborate with the QA team on a rotational basis for quality assurance cycles and pre-release knowledge.
• Work closely with internal project staff to ensure all production requirements are flagged and addressed during customer onboarding.
• Communicate with customers and internal technical staff during implementations.
• Manage service incidents to achieve positive outcomes quickly.
• Maintain Calastone’s reputation for high-quality service support and delivery.
• Contribute to general business improvement.

Requirements

• Good technical background.
• Experience with databases/SQL (ability to create and run own queries).
• Experience with MQ (any variant).
• Experience with SWIFT, ISO15022, ISO20022, FIX, XML.
• Experience with messaging authentication/certification techniques.
• Experience with secure FTP environments.
• Application support and operations in a client-facing, financial environment.
• Experience of project delivery life-cycles.
• Knowledge of ITIL is beneficial.
• Knowledge of Salesforce is an advantage.
• Business-level written and spoken English and Italian skills are essential.
• Spanish language would be an additional asset.
• Ability to stay calm and focused under pressure.
• Ability to positively direct customers, colleagues, and service partners when resolving service issues.
• Team player in a multi-disciplined environment.
• Strong work ethic and entrepreneurial approach.
• Passionate about quality and accuracy.
• Highest levels of professionalism, honesty, and integrity.
• Willingness to pursue a problem through to root cause identification.
• Attention to detail.
• Ability to critically appraise own strengths and weaknesses.
• Ability to set an example by deed and words.
• Ability to hold one's ground and deal with a spirited work environment.
• Flexible attitude and willingness to work alternative shift patterns, including night shifts, if necessary.

Skills

• Databases/SQL
• MQ
• SWIFT
• ISO15022
• ISO20022
• FIX
• XML
• Messaging authentication/certification techniques
• Secure FTP environments
• Application support
• Client-facing support
• Financial environment support
• Project delivery life-cycles
• ITIL
• Salesforce
• English
• Italian
• Spanish

Location

• Windsor, Connecticut

Work Type

• Full-time
• Shift work
• Occasional weekend and Bank Holiday working

Experience Level

• Mid-level

About the Company

• SS&C is a leading financial services and healthcare technology company based on revenue.
• Headquartered in Windsor, Connecticut, SS&C has over 27,000 employees in 35 countries.
• Approximately 20,000 financial services and healthcare organizations rely on SS&C for expertise, scale, and technology.

Equal Opportunity

• SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.