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About the Role

Support children and young people with complex needs, ensuring they receive the right help at the right time. This role involves managing casework, liaising with professionals, and ensuring legal responsibilities are met under the Children and Families Act 2014 and the SEN Code of Practice.

Responsibilities

• Manage statutory and non-statutory casework for vulnerable pupils.
• Ensure legal responsibilities under the Children and Families Act 2014 and the SEN Code of Practice are met.
• Handle complex cases and those involving legal proceedings.
• Complete, review, and update Education, Health and Care Plans (EHCPs) on time.
• Provide consistent support and oversight to pupils with additional vulnerabilities.
• Liaise with schools, parents, social workers, and health professionals.
• Maintain accurate records on the case management system.
• Facilitate smooth school transitions for pupils with EHCPs.

Requirements

• Educated to A-Level or equivalent work experience in the SEN field.
• Sound understanding of key legislation governing SEND, including the Children and Families Act (2014), the SEN Code of Practice (2015), and the Education Act (1996).
• Hands-on experience managing casework or a caseload in an education, health, or local authority setting.
• Excellent organisational and administrative skills.
• Comfortable using case management systems and Excel.
• Excellent communication skills, able to build trust with parents, schools, and professionals.
• Empathy and resilience to handle difficult conversations.
• Confidence to negotiate and resolve issues.
• Commitment to RBKC's core values: putting communities first, respecting difference, acting with integrity, and working collaboratively.
• Enhanced DBS required.

Skills

• Casework management
• Caseload management
• Statutory casework
• Non-statutory casework
• Legal proceedings
• EHCP completion, review, and updates
• Liaison with stakeholders
• Record keeping
• Case management systems
• Microsoft Excel
• Communication
• Negotiation
• Problem-solving
• Attention to detail
• Empathy
• Resilience

Location

• Borough (3 days a week)

Work Type

• Hybrid
• Full-time

Experience Level

• Equivalent work experience in SEN field
• Hands-on experience managing casework or a caseload

Education Level

• A-Level or equivalent

Salary/Compensations

• Competitive salary
• New hires start at the minimum of the advertised salary range.
• Employees receive annual salary increases until they reach the top of the pay scale.
• Employees receive agreed cost of living pay rises.

Benefits

• Ongoing training
• Mentoring
• Career development through We Are Learning Hub and leadership programmes
• Focus on wellbeing
• Teamwork
• Inclusion
• Workplace that values balance

About the Company

• Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places.
• RBKC focuses on supporting residents, strengthening its approach, and creating a fairer borough.
• RBKC is a competent and caring Council that takes pride in its work.
• RBKC listens to its residents, acts with integrity, and works together to build a greener, safer, and fairer borough.

Equal Opportunity

• Committed to promoting equality and respecting diversity.
• Welcome applications from all sections of the community.
• Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.