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About the Role

Schneider Electric has an outstanding opportunity for a Factory Serviceability Lead to support our Buffalo plant. In this role, you will serve as the central link between Manufacturing and our GSC (Global Supply Chain) Services Warehouses, assuring accurate planning, timely execution, and worldclass service parts availability.

Responsibilities

• Define, coordinate, and maintain end-to-end operational flows that enable the efficient production and distribution of service spare parts.
• Act as the primary operations contact between the Buffalo plant and GSC Services warehouses.
• Define transportation routes, lead times, Incoterms, and other logistics parameters.
• Establish MOQ, production lead time, standard cost, and payment terms aligned to supply chain needs.
• Develop and maintain demand forecasts in partnership with GSC Services teams.
• Lead the Master Production Plan (MPP) process to align production capacity with service demand.
• Monitor plant shipment performance, especially during ramp-up phases, and measure OTD (On Time Delivery) to confirm production lead times.
• Drive continuous improvement initiatives that enhance scheduling, forecast accuracy, and operational efficiency.
• Support spares industrialization (PQR) by validating dimensions, weights, labels, quantities, and product imagery for service items.
• Manage Oracle system updates including sourcing logic (0J, crosssell), serviceability configuration, and price list uploads.
• Request and coordinate BPA (Buyer Purchase Agreement) setup to ensure accurate pricing in MRS.
• Facilitate ordering flows between hubs and the factory—IO (hub orders to service hub) and PO (service hub to plant).
• Verify plant inventory readiness and confirm RTS (Release to Sales) status for service parts.

Requirements

• Strong experience in production planning, supply chain operations, or manufacturing control.
• Analytical and detail oriented, with proven expertise in scheduling, forecasting, and flow optimization.
• Skilled in managing complex material flows and navigating cross functional processes.
• Comfortable working within ERP environments.
• Effective communicator who collaborates easily with plant operations, planning, warehousing, and global supply chain partners.

Location

• U.S. based

Work Type

• full-time

Salary/Compensations

• $86,400 - $129,600 per year

Benefits

• medical (with member reward points)
• dental
• vision
• basic life insurance
• Benefit Bucks (credits to apply towards your benefits)
• flexible work arrangements
• paid family leaves
• 401(k) + match
• well-being and recognition (including service anniversary) programs
• 12 holidays per year
• 15 days of paid time off per year (pro-rated in the first year of employment based on start date)
• opportunity to purchase company stock (eligibility depends on start date)
• military leave benefits

About the Company

• Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.
• We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values.
• We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
• At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value.
• Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders.
• €40 billion global revenue
• +9% organic growth
• 150 000+ employees in 100+ countries

Equal Opportunity

• Schneider Electric is an Equal Opportunity Employer.
• It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.