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About the Role

To assist with the smooth running of the shopping Centre and to provide security cover, handle enquiries, monitor CCTV, and control contractors and deliveries. This role is crucial for maintaining a safe and pleasant environment for the public.

Responsibilities

• Work the hours and shifts in accordance with conditions of employment (4 days on, 2 days rolling shift pattern).
• Undertake regular patrols of the Centre and duties as instructed by the Centre Manager.
• Comply fully with the Health & Safety Policy for the centre.
• Comply with individual responsibilities to ensure the Regulatory Reform (Fire Safety) Order is complied with.
• Ensure that the Rules & Regulations of the Centre are complied with at all times.
• Report all incidents to control for recording in the Incident Log.
• Ensure contractors adhere to requirements for contractor management and site H&S.
• Ensure the centre is a safe and pleasant environment.
• Assist with public enquiries.
• Abide by all rules, terms, and conditions of the company.
• Undertake other duties such as litter picking and operating cleaning machinery.

Requirements

• Must hold an SIA Public Space Surveillance Licence and where necessary a valid SIA Security Licence to comply with the Security Industry Act 2001.
• Basic knowledge of Radio and Video badge usage and Radio etiquette including phonetic alphabet.
• Experience in providing security services in a busy environment visited by the public.
• Ability to demonstrate good levels of customer service.
• Ability to work on own initiative and deal with demanding situations.
• Honest and reliable work ethic.
• Willingness to partake in on-site training for emergency procedures.
• Excellent organisational, interpersonal and communication skills.
• Willingness to adopt a flexible approach to work patterns and work weekends/evenings as and when required.
• Willingness to undertake additional training and career development.
• Well presented.
• Accurate record keeping with good attention to detail.
• Valid SIA Security/DS License & CCTV license.
• Operational experience within a retailing Shopping Centre environment (desirable).
• Ability to use full range of Microsoft applications including Word, Excel, PowerPoint, Outlook (desirable).
• Basic knowledge of H&S legislation. IOSHH Qualification (desirable).
• Fire Marshall training (desirable).
• First Aid at Work (desirable).

Skills

• Radio and Video badge usage
• Radio etiquette
• Phonetic alphabet
• Customer service
• Working on own initiative
• Dealing with demanding situations
• Organisational skills
• Interpersonal skills
• Communication skills
• Flexible approach to work
• Record keeping
• Attention to detail
• Microsoft applications (Word, Excel, PowerPoint, Outlook)
• H&S legislation knowledge
• Fire Marshall
• First Aid

Work Type

• Full-time

Salary/Compensations

• £12.97+ 50p per hour performance and attendance bonus

Benefits

• Performance and attendance bonus
• Benefits Booklet available for more information