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About the Role

As a Welcome Host / Receptionist, you will be the first point of contact for employees, visitors, and partners, creating a warm, professional, and seamless workplace experience. Based primarily in Tokyo with support for the Osaka office, you will manage front-of-house operations while assisting the Facilities team in maintaining a well-functioning, engaging, and safe office environment.

Responsibilities

• Greet and attend to employees, visitors, and partners in a professional and courteous manner
• Manage visitor registration, security procedures, and badge issuance
• Handle incoming calls, emails, and general front desk inquiries
• Support a positive office atmosphere by engaging with employees and responding to feedback
• Conduct daily checks to ensure office cleanliness, safety, and readiness
• Assist internal stakeholders with document-related administrative tasks
• Manage incoming and outgoing mail, courier services, and document handling
• Maintain pantry supplies, office inventory, and general workplace readiness
• Ensure meeting rooms and shared spaces are tidy and ready for use
• Support the Facilities Manager in handling employee requests via internal systems or ticketing tools
• Assist with logging, tracking, and following up on maintenance and service requests
• Coordinate with vendors for routine services
• Liaise with building management for access, maintenance schedules, and general operational matters
• Provide administrative support for office activities and internal events
• Assist with onboarding logistics such as office tours for new employees
• Support employee engagement activities, including Inclusion Business Group (IBG) initiatives, when required
• Share office updates and notices via internal communication channels
• Work closely with the Facilities team and internal stakeholders to ensure smooth daily operations

Requirements

• 2–4 years of experience in reception, office administration, or similar operational roles
• Fluency in Japanese (business level) and basic English communication skills
• Good communication skills and a professional, customer-focused approach
• Strong organizational skills and attention to detail
• Ability to manage routine tasks and prioritize effectively
• Basic proficiency in Microsoft 365 (Outlook, Teams, Word, Excel)
• Comfortable using internal systems or ticketing tools (training will be provided)
• May require occasional support outside standard working hours for events or operational needs

Skills

• Customer service
• Front desk operations
• Visitor management
• Call handling
• Email management
• Office administration
• Document management
• Mail handling
• Inventory management
• Meeting room setup
• Facilities support
• Vendor coordination
• Building management liaison
• Event support
• Onboarding support
• Employee engagement support
• Internal communication
• Microsoft 365 proficiency
• Ticketing systems

Location

• Tokyo, Japan
• Osaka, Japan

Work Type

• On-site

Experience Level

• 2-4 years

About the Company

• JLL empowers you to shape a brighter way.
• Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.
• We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
• Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
• Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.

Equal Opportunity

• Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
• If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com.
• This email is only to request an accommodation.
• Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.