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About the Role
As a Product Manager, you will shape the credit card In-Life journey, enhance customer experiences, create new opportunities, introduce new products, and drive business growth. Your stakeholder and engagement skills will be crucial for managing key business partner relationships.
Responsibilities
- Translate complex banking business requirements into scalable technical mapping requirements.
- Create and manage high-quality artefacts including business requirements, functional specifications, process maps, user stories, acceptance criteria, and solution documentation.
- Analyze customer journeys and operational processes to identify automation, simplification, and digital transformation opportunities.
- Support product strategy development through market analysis, customer insights, business case preparation, and value realisation tracking.
- Build strong relationships with senior stakeholders across Retail Banking Services, Business Banking, Technology, and Risk.
Requirements
- Experience or background in Credit cards and payments domains.
- Experience working with vendor platforms, third-party integrations, and enterprise procurement or governance processes.
- Strong understanding of banking systems including core banking, payments processing, APIs, integration platforms, CRM, identity, and digital channels.
- Experience with digital banking platforms including mobile banking, internet banking, authentication, and self-service capabilities.
- Ability to communicate technical concepts clearly to non-technical stakeholders and translate business priorities for engineering teams.
- Skills in root cause analysis, incident remediation support, and continuous improvement within highly regulated environments.
- Proven advocacy for customer-centric product delivery.
- Strong capability in data analysis, SQL, reporting, and interpreting banking metrics.
- Strong process mapping, data flow and sequence mapping skillset.
- Understanding of API landscape and API mapping.
Skills
- Stakeholder management
- Engagement
- Business requirements translation
- Technical mapping
- Artefact creation
- Process analysis
- Automation identification
- Simplification identification
- Digital transformation identification
- Market analysis
- Customer insights
- Business case preparation
- Value realisation tracking
- Relationship building
- Root cause analysis
- Incident remediation support
- Continuous improvement
- Customer-centric product delivery
- Data analysis
- SQL
- Reporting
- Banking metrics interpretation
- Process mapping
- Data flow mapping
- Sequence mapping
- API landscape understanding
- API mapping
Location
- Retail Banking Services
Work Type
- Full-time
About the Company
- Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million + personal and small business customers.
- We offer market-leading products and services, supported by some of the world’s best systems and processes.
- The Consumer Spending Crew has end-to-end responsibility for the Commonwealth Bank Credit Cards and Low-Cost Credit Cards business.
- We consist of squads that look after the development of the credit card products, acquisition, the growth of our portfolio, our loyalty program and end-to-end process improvement.
- Within the In-Life Stream, specifically the MyView squad, the purpose of the squad is to support in‑life customer spending journeys in the Consumer Spending Crew of the Consumer Finance domain, enabling customers to confidently use, manage, and rely on their card products throughout their lifecycle.