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About the Role

The Oshkosh Service & Warranty Co-Ordinator will be the main point of contact for Customers and Field Service Engineers, performing all associated activities related to the North European Region Customer Care department. This role provides onsite service requirements, warranty assistance, and technical support on all GSE equipment for the region. The individual must be able to handle multiple tasks and be computer literate, especially in Microsoft Office products and the use of ERP systems.

Responsibilities

Raise all service/warranty jobs within the system (Syteline), process them from start to finish, and report to the finance team for invoicing.
Coordinate the interface between customer and Oshkosh organization, following customer orders from conception to fulfillment, creating the supply chain, and monitoring its performance.
Be fully responsible for customer contracts and accounts.
Produce quotations for field service work, liaising with the customer to agree on labor/expenses rates.
Work with Engineering and Parts departments to identify parts and raise part numbers for Field Service requirements.
Provide professional customer service care and handle customer complaints.
Process customer inquiries, evaluate specifications, and communicate inventory availability.
Plan and coordinate site and customer visits with the service team.
Assist in ensuring best practices are used in the daily function of the Customer Care Facility.
Assist in ensuring HSE issues and practices are adhered to.
Ensure effective communication of feedback to Engineering, Production, and Supply Chain on parts and equipment issues.

Requirements

Take responsibility for the safe-keeping, delivery, and accounting of Oshkosh & Customer inventory/goods/orders.
Ensure company's Health and Safety, Quality, and Environment Policies are promoted and adhered to, observing all appropriate paperwork and procedures.
Manage and maintain effective housekeeping practices.
Promote and adhere to Oshkosh Core Values.

Skills

Able to work as part of a Team
Good Telephone manner
IT Literate - Microsoft Office (Word, Excel, Power Point) or equivalent
Experience of working with ERP Systems
Previous experience in customer care aftersales
GSE product experience

Location

North European Region

Work Type

Onsite Service

About the Company

Oshkosh AeroTech is a leading provider of aviation ground support products, gate equipment, and airport services to commercial airlines, airports, air-freight carriers, ground handling, and military customers.
Oshkosh AeroTech offers products that make a difference in people’s lives by supporting those in our communities who do some of the toughest work.
They own many of the most trusted brands in the air transportation industry, including LEKTRO®, JetAire®, JetPower®, AmpTekÔ, Jetway®, and more.