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About the Role

Specialist aligned to the Trade Management activities for all Vanguard products. Provides product-aligned support to a wide range of internal and external stakeholders, and provides critical oversight of a third-party provider. Responsible for daily execution and operational escalation where required.

Responsibilities

• Supports Trade Management activities for all Vanguard products to ensure operational objectives are met.
• Analyzes and delivers insights to inform and enhance investment management decisions.
• Consults and advises key stakeholders, acts as subject matter and technical expert, identifies and resolves complex operational issues.
• Leads internal control framework improvements and formulates strategic recommendations.
• Serves as an escalation contact for the Trade Management team.
• Creates, builds, and maintains relationships with internal and external stakeholders, particularly a third-party provider.
• Proactively anticipates portfolio events and leads process enhancement initiatives.
• Engages and collaborates with internal partners to provide holistic support.
• Continually develops product support skills and strengthens insight through increased service experience.
• Oversees internal event tracking, performs incident analysis, and incorporates findings into process improvements.
• Evaluates and enhances workflows.
• Participates in special projects and performs other duties as assigned.

Requirements

• Minimum of three years related work experience.
• Undergraduate degree or equivalent combination of training and experience.
• IMC preferred.

Skills

• Trade Management
• Product Support
• Stakeholder Management
• Process Improvement
• Incident Analysis
• Workflow Evaluation

Work Type

• Hybrid

Experience Level

• 3+ years related work experience

Education Level

• Undergraduate degree or equivalent combination of training and experience
• Accounting or Finance degree preferred

About the Company

• Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection.
• We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.