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About the Role

We are looking for a driven, hands-on Junior Project Manager to help us build Freenow's phone-to-taxi vertical from the ground up. You will own two connected missions: building out Freenow’s own phone-to-taxi demand channel, and keeping the operational engine behind our dispatch platform running across markets.

Responsibilities

• Build the Phonelines Business: Stand up Freenow’s own local phone-to-taxi numbers across our cities of presence and grow inbound demand to them.
• Optimize the Call & AI-Dispatch Funnel: Own and continuously improve the conversion funnel across our Call Centre and AI-dispatching operations — measuring every stage, reducing friction, and turning inbound callers into completed rides.
• Own & Optimize the Operational Engine: Take ownership of the day-to-day operations behind our B2B SaaS dispatch platform — onboarding, invoicing, data validation, and system updates — while continuously improving it: documenting workflows, spotting inefficiencies, and turning manual, repetitive processes into scalable, automated ones using tools like Excel, SQL, Python, or BI dashboards.
• Run Cross-Functional Projects End-to-End: Coordinate across Product, Sales, Operations and Legal to plan, execute and track initiatives — keeping stakeholders aligned, deadlines on track, and projects moving from idea to launch.

Requirements

• Project Management & Ownership: You are structured, organized, and take end-to-end ownership. You can juggle multiple workstreams, keep stakeholders aligned, and drive projects to completion without being told twice.
• Analytical & Process Mindset: You translate messy, real-world industry problems into clear, structured solutions. You love finding inefficiencies — ideally to automate them away.
• Hands-On & Data-Fluent: Strong attention to detail and a structured way of working with data. Advanced Excel is a must; familiarity with SQL, Python or BI / data-visualization tools is a strong plus.
• Internal Influence & Collaboration: You communicate clearly and build strong working relationships across Product, Sales, Operations, Marketing and Legal — aligning stakeholders, unblocking dependencies, and driving projects forward without needing formal authority.
• 1–3 years in Project Management, Business Development, Operations, Consulting, or a B2B SaaS / marketplace environment (strong internships count).
• Fluent English is required.
• German is a strong plus given our focus on the market.

Skills

• Advanced Excel
• SQL
• Python
• BI / data-visualization tools

Location

• Hamburg
• Berlin

Work Type

• Flexible working arrangements

Experience Level

• 1-3 years

Education Level

• Degree in Business, Business Informatics, Industrial Engineering, Economics or a related field

Benefits

• LinkedIn Learning
• Sabbatical & special leave policies
• WeRoad partnership
• Birthday, 24th + 31st December off
• Short term EU work policy
• Mobility Credit
• Health Insurance
• Employee assistance program
• Plus more local benefits depending on your work location!

About the Company

• Freenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive. Through our multi-mobility app, we feature broad options for everyone across 9 European markets and over 180 cities. Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app.
• In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe. Together, Freenow and Lyft are creating a more caring and connected world, with transportation for everyone. We are a global, diverse, highly motivated, and collaborative team that strives for excellence and likes to have fun. Ready for your next ride?

Equal Opportunity

• Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
• We want you to grow and evolve, bring your true self to work.