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About the Role

This role offers an exciting opportunity to work within one of football's most prestigious hospitality environments, delivering exceptional guest experiences for members and VIP guests at Bagatelle, Chelsea FC. As the first point of contact, you will provide a warm, professional welcome and uphold the high standards of service synonymous with Chelsea FC's premium hospitality.

Responsibilities

• Deliver a warm, professional and personalised welcome to all guests, ensuring an exceptional first impression.
• Manage restaurant reservations and guest bookings using SevenRooms or a similar CRM and booking platform.
• Coordinate guest arrivals, table allocations and waitlists to maximise the flow and efficiency of service.
• Build positive relationships with members, VIPs and regular guests, recognising and anticipating individual preferences whenever possible.
• Liaise effectively with management, kitchen and service teams to ensure a seamless guest journey.
• Handle guest enquiries and requests with confidence, discretion and professionalism.
• Maintain accurate reservation records and guest information in line with company policies and data protection requirements.
• Support the delivery of a premium hospitality experience that reflects the standards of Chelsea FC and Legends Global.
• Remain calm, organised and solution-focused during busy service periods and high-profile events.
• Exercise the highest level of confidentiality and discretion when interacting with high-profile members, VIPs, VVIPs and their guests.

Requirements

• Previous experience as a Restaurant Host, Reservations Coordinator or a similar premium hospitality role.
• Experience using SevenRooms or a comparable reservations and guest management system.
• A naturally warm, confident and engaging personality with outstanding communication skills.
• Highly organised, detail-oriented and able to remain calm and professional in a fast-paced environment.
• A polished and professional appearance, with a strong understanding of discretion, confidentiality and luxury guest service standards.

Skills

• VIP hospitality
• Guest experience delivery
• Reservations management
• Customer relationship building
• Communication skills
• Discretion and confidentiality
• Problem-solving

Location

• Chelsea FC

Work Type

• Flexible Working
• Casual workforce

Experience Level

• Previous experience in a similar role required

Salary/Compensations

• Competitive Rate of Pay

Benefits

• Flexible Working
• Weekly Pay
• Opportunities to Grow

About the Company

• Legends Global is committed to leading the entertainment industry towards a greener, faster, and more innovative digital future.
• We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers.
• Join us and make a significant impact from day one.

Equal Opportunity

• We are committed to active inclusion, diversity, and equal opportunities.
• We welcome discussions about flexible working arrangements.
• If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application.
• We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.