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About the Role

Lawsons is seeking a Telesales colleague for its Whetstone branch. This office-based role focuses on generating sales, nurturing customer relationships over the phone, and supporting branch targets. The ideal candidate will be confident, target-driven, and provide excellent service while processing orders and enquiries.

Responsibilities

• Proactively contact existing and prospective customers to promote products, services and special offers, aiming to meet and exceed sales targets.
• Manage inbound customer enquiries promptly and professionally, providing product knowledge, pricing information and accurate advice.
• Process telephone and online orders accurately using branch systems, ensuring correct pricing, availability and delivery or collection arrangements.
• Build and maintain strong customer relationships, following up on leads and enquiries to maximise repeat business and customer retention.
• Work closely with the branch team, yard and transport colleagues to co-ordinate deliveries, resolve issues and ensure a seamless customer experience.
• Record customer interactions and update CRM or branch systems with accurate notes, next actions and follow-up dates.
• Identify opportunities to upsell and cross-sell products relevant to customer needs and report market feedback to the branch manager.
• Contribute to team sales targets and performance monitoring, attending sales meetings and training as required.
• Adhere to company policies and procedures, including data protection, health and safety and quality standards.

Requirements

• Proven extensive experience in telesales working at a builder merchants.
• A current ledger that can be transferred.
• Previous experience in Telesales to be able to turn over £100k per month in Sales.
• IT literate with experience of CRM systems, order processing platforms or Microsoft Office applications.
• Commercial awareness and the ability to confidently discuss product ranges and pricing with customers.

Skills

• Confident and clear telephone manner
• Excellent communication skills
• Active listening skills
• Target-driven
• Resilient
• Ability to work under pressure
• Maintain a positive attitude
• Good planning skills
• Good organisational skills
• Attention to detail
• Ability to prioritise workload
• Team player
• Collaborates effectively with colleagues

Location

• Whetstone branch

Work Type

• Full-time
• Permanent
• Office-based

Experience Level

• Dependent on experience

Salary/Compensations

• £38,000 - £42,000

Benefits

• 25 days holiday per year plus bank holidays and an additional celebration day, rising with service in line with company policy.
• Company pension scheme
• Death in Service cover
• Employee Assistance Programme
• Access to Online GP services.
• Comprehensive induction
• Ongoing training
• Genuine progression opportunities

About the Company

• Lawsons is the UK’s largest independent supplier of fencing, timber and building materials.
• Established in 1921, we operate across London and the South East of England with over 35 branches, more than 700 employees and a turnover of £165 million.
• We are committed to delivering high quality products and exceptional service to both trade and retail customers.
• Be part of a well-established, family-owned company with a strong local reputation.
• Work in a supportive, team-focused environment where customer service and commercial skills are valued.
• Develop your career through structured training and clear progression pathways.
• Play an important role in delivering outstanding service to trade and retail customers in Whetstone and the surrounding area.

Equal Opportunity

• Lawsons is an equal opportunities employer and welcomes applications from all suitably qualified candidates.