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About the Role

Provide massage and body treatments to guests, ensuring their comfort and safety while promoting spa services and retail offerings. Maintain a clean and professional work environment and adhere to company policies and procedures.

Responsibilities

• Provide massage services to guests using props and/or products.
• Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy.
• Assess guest needs and inquire about contraindications before beginning service.
• Keep up to date with current techniques and modalities.
• Escort guests to and from treatment rooms.
• Arrange workstation, treatment room, and/or drapes.
• Frequently check with guest to promote comfort, safety and security throughout service.
• Promote and sell spa/salon services including retail offerings.
• Clean, maintain, and sterilize tools.
• Maintain cleanliness of workstation and/or treatment room, dispose of trash and dirty linens, and secure supplies and equipment.
• Monitor and stick to time schedule throughout the day.
• Handle inappropriate guest behavior by following standard operating procedures.
• Maintain current skills and licensure in service area.
• Report accidents, injuries, and unsafe work conditions to manager.
• Complete safety training and certifications.
• Follow all company policies and procedures.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Protect company assets.
• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests’ service needs.
• Thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with others.
• Perform other reasonable job duties as requested by Supervisors.

Requirements

• State or Regional Massage License
• At least 1 year of related work experience.
• No supervisory experience.

Skills

• Massage techniques
• Body treatment techniques
• Hydrotherapy
• Guest service
• Sales
• Tool sterilization
• Time management
• Communication skills
• Fine motor skills
• Hand-eye coordination

Experience Level

• 1 year of related work experience

Education Level

• Technical, Trade, or Vocational School Degree

About the Company

• At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves.
• To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life.
• We want our associates to embrace their own well-being practices both on and off property.
• You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous.
• Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Equal Opportunity

• At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
• We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
• Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
• We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.