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About the Role

As an Income Officer, you will manage a caseload of rent accounts, helping residents sustain their tenancies while maximizing rental income for the Council. You will work directly with residents, providing advice, support and early intervention to prevent rent arrears, whilst taking timely recovery action where needed. You will complete home visits, attend court hearings and collaborate with internal teams and external agencies to resolve issues and achieve positive outcomes for residents and the Council.

Responsibilities

Manage a caseload of rent accounts.
Help residents sustain their tenancies.
Maximize rental income for the Council.
Provide advice and support to residents.
Implement early intervention strategies to prevent rent arrears.
Take timely recovery action when necessary.
Complete home visits.
Attend court hearings.
Collaborate with internal teams and external agencies to resolve issues.

Requirements

Experience working in a fast-paced, customer-focused environment.
Strong organizational skills.
Ability to analyze information and solve problems.
Self-motivated.
Confident working with a wide range of people.
Committed to delivering high-quality services.
Enjoys working with people.
Confident having difficult conversations.
Ability to balance empathy with achieving results.
Resilient.
Able to manage a varied caseload with competing priorities.
Able to make sound decisions based on available information.
Committed to helping residents sustain their tenancies.
Committed to delivering excellent customer service.
Application must reflect your own skills, knowledge, and experience.
Submissions should be written in your own words and accurately represent your abilities.
Must complete the application fully.
Supporting statement must cover how you meet each person specification criterion.

Skills

Customer service
Organizational skills
Problem-solving
Communication
Resilience
Decision-making

Location

Laurence House in Catford
Hybrid

Work Type

Hybrid

Experience Level

One year experience as an Income Officer in social housing (for starting salary of £40,404)

Salary/Compensations

£37,509 to £41,637 per annum (Career Graded Scale 6 / SO1)
Starting salary for those with one year experience as an Income Officer in social housing will be £40,404 per annum.

Benefits

Excellent training and development opportunities
Generous holiday allowance
Local Government Pension scheme
Flexible working and family friendly policies
Season ticket and bicycle loans
A range of staff discounts including local subsidised gym memberships
Supportive staff networks

About the Company

Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities!
We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.

Equal Opportunity

Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities.
If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert.
We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process.
We support the access to work scheme.