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About the Role

General Practice Assistants (GPAs) are integral to primary care multidisciplinary teams, providing administrative support and potentially basic clinical duties. This role aims to free up GP time, ensure smooth appointment flow, and enhance the patient experience.

Responsibilities

• Monitor and respond to patient emails in the NHS email account.
• Sort and prioritize incoming clinical post for GPs, signposting to other relevant professionals.
• Extract and code information from clinical letters for patient notes.
• Arrange patient appointments, referrals, and follow-up consultations.
• Prepare patients for GP appointments by taking brief histories and basic readings.
• Perform urine dips, take blood pressure, ECGs, and phlebotomy.
• Complete basic forms (non-opinion) for GP approval, such as insurance, mortgage, and benefits agency forms.
• Explain treatment procedures to patients.
• Liaise with external agencies, such as contacting on-call doctors for advice or arranging admissions.
• Support GPs with immunizations and wound care.

Requirements

• Prior experience working in a receptionist or administrative role in a GP surgery.
• Experience working with the general public.
• Experience with administrative duties.
• Experience working in a healthcare setting.

Skills

• Excellent communication skills (written and oral)
• Strong IT skills
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Problem solving and analytical skills
• Ability to follow policies and procedures

Location

• Onsite at practices or hub sites (South Westminster Centre)
• Office at Capital House near Edgeware Road tube station

Work Type

• Full-time
• Fixed-term contract to 31st March 2027

Experience Level

• Depending on experience

Education Level

• GCSE grade A to C in English and Maths or equivalent

Salary/Compensations

• £28,000 - £31,000

About the Company

• Central London Healthcare CiC (CLH) is a federation of 27 General Practices and 4 PCNs in Westminster, serving over 275,000 patients.
• CLH provides community and primary care services, along with staffing, management, and administrative support to member practices.
• The organization collaborates with PCNs, Local Authority, and community organizations to promote health and well-being.
• CLH operates Federation-led services including Respiratory and Spirometry hubs, Community Cardiology, Community Dermatology, Community Diabetes service, Access E-hub, and Enhanced Access.
• They support PCNs with managing NWL single offer contracts and National Network DES contracts, including ARRS roles.
• CLH utilizes a unique community-led care model called ‘The Octopus’ to address health imbalances and inequality.
• The organization engages in collaborative work with commercial sector partners, including joint ventures, research, and consultancy.
• CLH's approach focuses on delivering exceptional assistance to its 27 General Practice members and operating NHS contracts economically, locally, and promptly.
• Employees work flexibly based on customer needs.
• CLH's purpose is to transform Health and Wellbeing in its communities.
• CLH's vision is to be the Healthcare Provider of choice, rooted in primary care.
• CLH's values include Compassion, Accountability, Resilience, Pioneering, and Aspiration.