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About the Role

As a Universal Banker, you will provide outstanding service, educate customers on digital platforms, and raise fraud awareness. You will identify and support vulnerable customers and those with complex needs, ensuring financial inclusion. We are looking for individuals passionate about customer experience, with ambition and a helpful personality. Previous customer service experience is helpful but not essential; strong conversational skills and a passion for exceeding customer expectations are key.

Responsibilities

Play a pivotal role within the Branch Customer Service Team as the first point of contact for customers.
Take ownership of individual customer needs and deliver an exceptional customer experience.
Play an integral part in customer education around HSBC digital services and fraud awareness.
Identify customers in vulnerable situations and determine the best way to support them.
Help customers with more complex banking needs to ensure they feel supported in their choices.

Requirements

Demonstrate excellent communication skills enabling effective conversations, strong connections, and empathy with customers.
Ability to take ownership of customer inquiries through to resolution.
Pride in delivering a customer experience that exceeds expectations.
Deliver a personalized, friendly, and efficient service.
Resilience to a continuously changing environment.
Must be able to attend the full 9-day training course over 3 weeks.
Students on visas that do not allow 35 hours of work per week cannot be progressed.

Skills

Customer Service
Communication
Problem-solving
Adaptability

Location

Local branches

Work Type

Full-time
35 hours per week

Experience Level

Entry Level

Salary/Compensations

£28,800 based on 35 hours per week
Annual discretionary performance bonus

Benefits

Over six weeks' holiday (including bank and public holidays)
Option to buy more holiday
Perks at Work Benefit with access to 30,000+ national and local employee discounts
Market-leading employer pension contribution
BUPA Healthcare
Life Assurance, equivalent to four times annual salary
Access to a flexible benefits platform
Sharesave schemes

About the Company

At HSBC, we're passionate about coaching and developing our people.
We offer access to our learning platform and the opportunity to develop yourself and your career further.
Being open to different points of view is important for our business and the communities we serve.
At HSBC, we're dedicated to creating diverse and inclusive workplaces.

Equal Opportunity

We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.
We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: Email: hsbc.recruitment@hsbc.com Telephone: +44 207 832 8500