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About the Role

This role is focused on commercial account ownership, revenue growth, strategic relationship management, and client retention across Aptitude’s global customer base. You will play a strategic and commercially focused role in managing and growing a portfolio of enterprise clients, building senior stakeholder relationships, driving account growth, identifying expansion opportunities, and ensuring clients realise long-term value from Aptitude’s solutions.

Responsibilities

Manage and grow a portfolio of strategic enterprise accounts, with ownership of client relationships, commercial performance, and long-term account strategy
Build strong, trusted relationships with senior stakeholders and act as a strategic advisor across finance, operations, and technology functions
Identify upsell, cross-sell, and expansion opportunities across Aptitude’s product suite to drive incremental revenue growth
Lead commercial discussions including renewals, pricing negotiations, contract extensions, and account planning activities
Develop and execute strategic account plans aligned to client priorities and business objectives
Drive high levels of client retention and customer satisfaction across your account portfolio
Partner closely with Product, Professional Services, Support, and Partnerships teams to ensure successful delivery and ongoing client value
Manage escalations effectively and act as a senior point of contact for key client stakeholders
Provide accurate forecasting, pipeline visibility, and account reporting to senior leadership
Represent Aptitude and Fynapse professionally at executive-level meetings, client reviews, and industry events
Maintain a strong understanding of Aptitude’s product suite, market positioning, and broader finance technology landscape
Manage a strategic book of business with ownership for achieving a 12% annual growth target, balancing retention protection with proactive expansion and commercial development

Requirements

5+ years of experience in Account Management, Enterprise Sales, Strategic Accounts, or a commercially focused client-facing role within SaaS or fintech
Proven experience managing large enterprise accounts and driving revenue growth within existing customer bases
Strong commercial acumen with experience owning renewals, upselling, and complex commercial negotiations
Experience engaging and influencing senior stakeholders and C-suite executives
Ability to manage multiple strategic accounts within a fast-paced, high-growth environment
Excellent communication, presentation, and relationship management skills
Strong organisational skills with a proactive, solutions-oriented mindset
Experience within financial technology, enterprise software, ERP, or finance transformation environments is highly desirable
Entrepreneurial attitude with a collaborative, high-performance approach to client management

Skills

Account Management
Enterprise Sales
Strategic Accounts
Client-facing
SaaS
Fintech
Revenue Growth
Commercial Negotiations
Stakeholder Engagement
C-suite Engagement
Communication
Presentation
Relationship Management
Organisation
Financial Technology
Enterprise Software
ERP
Finance Transformation

Location

London
Hybrid

Work Type

Hybrid

Experience Level

Senior
5+ years

Salary/Compensations

Competitive salary plus bonus scheme

Benefits

ShareSave scheme
Private healthcare
Income protection
Group life insurance
Pension Scheme
Company Funded Health Cashplan
Employee Assistance Programme
Private Dental Benefits
Enhanced Family Friendly Leave for adoption, maternity and paternity
Bike 2 Work Scheme
Employee Referral Bonus

About the Company

Aptitude Software is a company focused on providing solutions within the finance technology landscape.