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About the Role
The Membership Concierge I is the first point of contact for members and guests, ensuring a welcoming and valuable experience. This role focuses on building relationships to increase member loyalty and support their healthy lifestyle goals within a fun and healthy work environment.
Responsibilities
- Operates as first point of contact for members and guests
- Receives and facilitates incoming phone calls from members and guests
- Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- Assists members with transactions and general account changes
Requirements
- Minimum of 6 months service/reception experience
- Complete Concierge Certification upon hire
- Must work a minimum of 15 hours per week
- Commitment to serve others
- Effective communication skills
- Passion for living a healthy way of life
- Ability to multi-task and deliver high quality customer service in a fast-paced environment
- Must have good verbal communication
- Must be able to stand for 4 hours at a time
Skills
- Customer service
- Communication skills
- Verbal communication
- Multi-tasking
Location
- Onsite
Work Type
- Full-time
- Part-time
Experience Level
- 6 months service/reception experience
Education Level
- HS graduate or equivalent preferred
Salary/Compensations
- $16.50 - $19.50 per hour
Benefits
- Fully subsidized membership
- Discounts on Life Time products and services
- 401(k) retirement savings plan with company discretionary match (21 years of age and older)
- Training and professional development
- Paid sick leave where required by law
- Medical, dental, vision, and prescription drug coverage (Full-time)
- Short term and long term disability insurance (Full-time)
- Life insurance (Full-time)
- Pre-tax flexible spending and dependent care plans (Full-time)
- Parental leave and adoption assistance (Full-time)
- Paid time off, including 5 to 20 vacation days per calendar year (based on tenure) and paid sick leave (Full-time)
- Deferred compensation plan (Full-time, if applicable)
About the Company
- Life Time is a place for everyone.
Equal Opportunity
- Life Time is an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.
- Life Time is committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual.