Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
This is a junior IT Analyst role focused on handling routine IT issues, supporting end users, and building foundational skills in technical problem-solving across RBC BlueBay. This role is ideal for someone early in their financial IT career.
Responsibilities
- Provide basic IT support including simple troubleshooting and initial assessment of incidents and service requests reported to the RBC BlueBay Service Desk
- Handle routine user requests such as password resets, basic software guidance, and account access issues with minimal supervision
- Communicate clearly and professionally with users across email, chat, phone, and in person.
- Assist in diagnosing common issues across desktop, laptops, and basic applications (Windows, M365), escalating complex matters appropriately
- Support basic hardware tasks including equipment setup, moves, and simple installations
- Learn advanced troubleshooting techniques through mentorship and structured training programs
Requirements
- Experience in the financial industry
- Basic IT support or technical experience
- Degree educated or equivalent
- Any recognized IT qualification
Skills
- Critical Thinking
- Customer Service Management
- Group Problem Solving
- Help Desk Support
- Installation Support
- IT Standards
- Requirements Analysis
- Technical Troubleshooting
- Time Management
Location
- London, United Kingdom
Work Type
- Permanent
- Full-time
- Hybrid (4 days in office)
Experience Level
- Junior
Education Level
- Degree educated or equivalent
- Any recognized IT qualification
Benefits
- Comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation
- Leaders who support your development through coaching and managing opportunities
- Opportunities to work with the best in the field
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services.
About the Company
- At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Equal Opportunity
- RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.