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About the Role

Partner with Support Operations teams to own financial models, analytics, and planning processes for global support operations. Connect operational reality to financial outcomes and drive informed decision-making.

Responsibilities

• Own and develop cost models across regions, ensuring robust methodology, clean inputs and clear documentation.
• Lead weekly and monthly performance reviews by synthesizing Support OKRs, financials, and operations metrics into crisp insights and recommendations for leadership.
• Partner with Support Operations and Workforce Management to build and back-test capacity, scheduling, and cost plans.
• Design and maintain allocation keys and cost attribution logic to fairly and transparently reflect Support economics.
• Run deep-dive variance analyses versus budget, explaining root causes, separating structural vs. one-off effects, and quantifying the impact of actions or policy changes.

Requirements

• 5+ years of experience in finance, strategy, analytics, or similar, ideally in an operations-heavy or customer support environment.
• Strong analytical and modelling skills in Excel/Sheets (comfort with complex formulas, driver-based models, and scenario analysis).
• Proven track record of turning data into clear stories and recommendations for senior stakeholders, both in written materials and live discussions.
• Experience working as a business partner with cross-functional teams, balancing short-term firefighting with long-term improvements.
• Comfort with ambiguity and incomplete data: ability to structure problems, make reasonable assumptions, and iterate quickly.

Skills

• Excel/Sheets
• BI tools
• SQL/Looker/Snowflake

Experience Level

• 5+ years

Benefits

• Healthcare
• Well-being
• Parental leave
• Pensions
• Generous annual leave allowances
• Time off to support a charitable cause

About the Company

• Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders.
• We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable.
• We give people the opportunity to buy what they want, as they want it, when and where they want it.
• We are a technology-driven company at the forefront of the most rapidly expanding industry in the world.
• We move fast, value autonomy and ownership, and are always looking for new ideas.

Equal Opportunity

• We are committed to diversity, equity and inclusion in all aspects of our hiring process.
• We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process.
• If you require any adjustments, please don't hesitate to let us know.
• We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.